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Consumer Complaints

BBB Accredited Business since 01/28/2013

Rooter Tooter Plumbing

Phone: (469) 374-1846Fax: (972) 280-0277

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
My mother and I have been lied to and have reseved very bad service as well as cosumer froud , damage to resedents ,yard ,ac unit , abondond job
Not enough room have pics and video of disaster

Desired Settlement
We will need composation for ac unit damage,structure damage, damage to other nieubers priv properties,damage fence pickets,hvca duck cleaning and reapaird if compromised with hazards,house cleaned still have old wax ring stuck to floor,carpets need cleaning was ring was on carpet in master, rest of house carpets were flooded by them tring to check for leaks not noing what they are doing, need of mold specialist,mud all over side walks, walk ways, in house ect ask sevrail times to please clean at end of day never did

Business Response

XX-XX-XX


Re: Case # ********* ******* ****

Dear Sirs,
We were hired to replace a residential sewer line and we hired an excavation crew to dig an access hole and tunnel to expose the sewer line. Once the sewer line was plumbed in and city inspection completed, the excavation crew would then backfill (fill in) the tunnel and access hole.
This is the first time that we have been informed of the supposed allegations stated in Mr. ****'s complaint. From the first day we started this job, Mr. **** was argumentative, verbally abusive, verbally threatening, wanting to pick an argument with any and all workers present. Mr. **** was constantly telling everyone that the job function they were performing was not being done correctly and explaining to the worker, how it should be done.
Every day that we were on the job site, Mr. ****'s attitude became more combative and at one point we were informed that Mr. **** was carrying a weapon on his person, that he showed such weapon to several people thus causing a lot of anxiety. The Excavation workers wanting to get off that job site, did not backfill the tunnel properly. Mr. **** did bring this to our attention and we were in the process of correcting this issue when we became concerned that the work we did would not be compensated for. The reason for the concern, was because we had not received an agreed upon payment.
We had an understanding with the homeowner, that certain payments would be made at certain times and the last payment expected was not forthcoming nor did the homeowner sign the proposal that we requested be signed. Because of this and Mr. ****'s combative attitude we pulled off the job site until we could come to an agreeable arrangement. So far, to this date, an arrangement has not been made.
Please do not hesitate to contact me if you have any questions. We also have job site pictures if anyone would like to view these, please let me know.
With regards,
****** *******
Rooter Tooter Plumber, LLC


Consumer Response
Rooter tooter has been threatening me they are lies about there response I have several videos audio and video of there scams and there lies and had not responded to this tell know I have been busy

Industry Comparison| Chart

Plumbers, Plumbing Drains & Sewer Cleaning, Plumbers - Commercial, Leak Detection, Water Heaters - Repairing, Water Heaters - Dealers, Water Heater - Tankless

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.