This Business is not BBB Accredited
Mr. Rooter Plumbing of Dallas (Headquarters)
Phone: (214) 339-9000Fax: (214) 654-9161View Additional Phone Numbers13616 Neutron Rd, Farmers Branch, TX 75244-4410
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Mr. Rooter Plumbing of Dallas is not BBB Accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Mr. Rooter Plumbing of Dallas' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 32 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||9|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||19|
|Total Closed Complaints||32|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Mr. Rooter Plumbing of Dallas
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
On April 5, 2015, the BBB contacted Mr. Rooter Plumbing of Dallas to request that the company eliminate underlying causes for an observed pattern of consumer complaints.
BBB files indicate that this business has a pattern of complaint allegations, over the past 36 months, of price misrepresentation, ineffective service or repair price quotes significantly higher than a subsequent second opinion. The company responded back to the BBB with a plan on eliminating the underlying cause of the complaints, and is cooperating with the BBB in this matter.
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Texas Board of Plumbing Examiners
PO Box 4200
Austin, TX 78765-4200
Type of Entity
Incorporated: September 2012, TX
Contact InformationPrincipal: Mr. Mark McGaughy (President) Leah Mcgaughy (Office Manager)
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