Sales person gave me false information in order to sell me $3500 worth of services.
On Saturday, April 18, 2015, a salesperson from Premier Pest Control came to my home to give me a quote for pest control services. He climbed halfway up my ladder to the attic and pretended to look at the attic from that position (without any lighting into the dark attic). He then told me he had very bad news: my attic was "absolutely covered with rat feces to the extent that he could not even see the flooring of the attic, and they had burrowed large holes in the insulation of my attic. Also, I did not have nearly enough insulation in the attic to be doing any good at all. The insulation I have is also cellulose, which would be a cause for respiratory illness along with all the rat feces." He said I needed to have the entire attic cleaned out, decontaminated, sterilized, and new insulation installed for $3500. He also stated his pest control company also did insulation work, so they would take care of all of it. I was in total shock. I had just bought my home, and it had passed inspection with great reports. There was no evidence of rodents or insect infestation found upon inspection the month prior to this. This sales person said, "your inspector really did a very poor job on inspection and did you wrong!" Luckily, as soon as he left my home, I called and got 2nd and 3rd opinions, and I also got in the attic myself. There were very few signs of any rat droppings in the entire attic. And, the insulation was plenty sufficient! This salesperson had fed me a whole lot of **** to make $3500!
No settlement requested. I would just like other pest control-seeking clients to know what they do and not use them! They are crooks!
Contact Name and Title: *** *******, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ************@msn.com
Premier has been in the pest control business since 1987 and began doing insulation in 1993. Like many pest control companies we recommend removal of insulation that has fecal matter, urine or other signs of rodent (rats, mice, possum, raccoon, etc) activity. Often signs include trails, fecal matter, nesting etc..
We came out for a free inspection of her home and quote for pest treatment. An inspection of the attic revealed fecal matter in the attic and 5-7 inches of cellulose insulation. Cellulose insulation has an R Rating of 3.1 per inch of insulation - rating the current attic insulation of the home at R15-R22 . Although the home was recently purchased and inspected by the homeowner the insulation of 5-7 inches of insulation was not up to DOE recommendations found below.
The Dept of Energy http://energy.gov/energysaver/articles/tips-insulation, as well as Energy Star https://www.energystar.gov/index.cfm?c=home sealing.hm improvement insulation table)
recommends an R Value of R30-R60 for this area of the country. Premier usually installs R-38+ which would be 12.25 inches of cellulose or 14.5 inches of Owen Corning Insulsafe III fiberglass insulation ( page 2 open attic installation). http://www.certainteed.com/resources/30-24-294%20InsulsafeSP.pdf
Due to the fecal matter and the small amount of insulation in the attic we recommended removing the old infested insulation, decontaminating the attic with a bactericide and re-blowing R-38 which would be 12.5 inches of cellulose or 14.5" of fiberglass insulation to her attic space. The quote also included a pest treatment, rodent treatment and a 1 year warranty.
Our attic service includes:
Removal of all contaminated insulation for 1900sf -
Vacuum of all remaining rodent droppings and disposing of removal bags
Sanitizing of attic with bactericide
Exclusion (closing attic entry points with steel wool, metal flashing, screen)
Re-install R-38 insulation (we prefer Fiberglass) - 14.5"
Rodent and pest control with 1 year warranty
We feel that our quote of $3500.00 for the above services was well within reason and would provide our client with the proper level of insulation per DOE recommendation, as well as sanitizing the attic, and a 1 year warranty for Pest and Rodent control. T
Below is a description of the pest and Insulating service we offered in greater detail than our tech would have explained on Saturday.
Cleaning and Sanitizing a space with Rodents
Mice, Racoons, Rats, Possums, etc..
We take precautions before and during clean-up of rodent-infested areas. This is a step by step process that assures the safety of our technicians and provides a thorough cleaning of the infested area. This process may take several hours up to a few days.
A. Before cleaning the areas we trap the rodents and seal up any entryways to ensure that no rodents can get in. We continue baiting and trapping until rodents are eliminated.
B. After the active infestation has been eliminated we perform an initial fog and spray of the attic space with a disinfectant/insecticide. This must be done before our technician crew begins the removal process. This includes spraying any fecal matter or urine soaked material. We soak it and continue to the next step. We then ventilate the space and air it out.
C. Next we hand pick any visible fecal matter/droppings, place in a sealed bag and remove from the property.
D. With the use of our powerful Insul-vac vacuum we focus on removing any insulation that is stained by urine or is mixed with rodent fecal matter, or has been trampled by the nesting or movement of the rodents. This may be a few inches deep in a small area or the entire attic.
E. Next our technician will spray the attic/crawl space with disinfectant/insecticide that effectively kills Bacteria, mold and mildew working as a deodorant and a fungicide. The spray effectively controls roaches, bedbugs, ants, silverfish, lice, louse eggs, and odor causing organisms. It also kills fleas, ticks, sowbugs, cetipedes, firebrats and mites that may be in the attic space.
F. Next we blow class A Fiberglass insulation (Owens Corning or Insulsafe SP) to areas that insulation was removed. Cellulose can be added if the customer wishes. The Dept of Energy recommends a minimum of R-38 or 14.5+ inches of fiberglass insulation.
G. Finally a deodorizer is applied to the attic space.
Handling of Boxes or items stored in the attic:
We move the storage vessels/boxes outside and place them in an area that is well-ventilated and exposed to direct sunlight. The outside of the storage vessels/boxes are disinfected using a disinfectant solution.
We then remove the potentially contaminated materials from the containers and place in the sunlit, ventilated area. We remain upwind so that any dust or debris is not blown toward the face.
We recommend disposing of any cardboard boxes contaminated with urine or droppings.
Plastic, glass, or metal containers are disinfected by spraying with disinfectant. Then, using a rag or paper towel, we wipe up the urine or droppings and dispose of the waste.
Our workers who do cleanup for rodent infestations always wear the protective equipment, and we ask that you do not enter the area being cleaned up without wearing the same protective equipment. This includes:
rubber, latex, or vinyl gloves;
An appropriate respiratory protection device.
Personal protective gear is decontaminated upon removal at the end of the day. All potentially infective waste material (including respirator filters) from clean-up operations is double-bagged in appropriate plastic bags. The bagged material is then disposed.
After each process remove gloves and equipment, and thoroughly wash hands with soap and water or waterless alcohol-based hand.
Removing infested insulation, sanitizing, and re-blowing the insulation is performed by many pest control and insulation companies. Premier has been blowing insulation since 1993, this is not something we just started doing.
For reference - below is a link to the CDC which outlines cleaning up for rodents as well as diseases that can be transmitted by rodents, this is not something we just made up.
I also included links to other pest control companies that offer the same service. We are usually very low on the price range for this type of service.
From the CDC regarding cleaning up after rodents as well as diseases they may transmit
Similar Companies offering this service: