This Business is not BBB Accredited
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Ace Cash Express is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating because it is in the process of responding to complaint(s) previously closed as unresolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||19|
|Billing / Collection Issues||92|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||89|
|Total Closed Complaints||205|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Ace Cash Express
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Texas Department of Insurance
333 Guadalupe Street
Austin, TX 78701
Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, TX 78705
Business ManagementLori Carter (Director of Service & Security Operations)
Contact InformationPrincipal: Paul Dalton (Director of Service & Security Operations)Mr. Douglas Lindsay (COO)Mr. Eric Norrington (Senior Vice President)Mr. Jay Shipowitz (President/CEO) Mindy Wilks (Vice President of Customer Experience)
Payday Loans, Prepaid Debit/Credit Cards, Copy & Duplicating Service, Telephone Pre-Paid Card Sales & Distribution, Financial Services, Money Orders & Transfers, Loans, Insurance - Auto, Check Cashing Service