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Ace Cash Express (Headquarters)

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Phone: (972) 550-5000Fax: (972) 582-1474View Additional Phone Numbers1231 Greenway Dr Ste 600, IrvingTX 75038-2511 Send email to Ace Cash Expresshttp://www.acecashexpress.com

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BBB Accreditation

Ace Cash Express is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is in the process of responding to complaint(s) previously closed as unresolved.

Customer Complaints SummaryRead complaint details

205 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues19
Billing / Collection Issues92
Delivery Issues4
Guarantee / Warranty Issues1
Problems with Product / Service89
Total Closed Complaints 205

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Ace Cash Express

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 05/10/1996Business started: 01/01/1968
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Insurance
333 Guadalupe Street
Austin, TX 78701
(800) 252-3439
http://www.tdi.texas.gov

Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, TX 78705
(877) 276-5550
http://www.sml.texas.gov/

Business Management
Lori Carter (Director of Service & Security Operations)
Contact Information
Principal: Paul Dalton (Director of Service & Security Operations)Mr. Douglas Lindsay (COO)Mr. Eric Norrington (Senior Vice President)Mr. Jay Shipowitz (President/CEO) Mindy Wilks (Vice President of Customer Experience)
Business Category

Payday Loans, Prepaid Debit/Credit Cards, Copy & Duplicating Service, Telephone Pre-Paid Card Sales & Distribution, Financial Services, Money Orders & Transfers, Loans, Insurance - Auto, Check Cashing Service

Alternate Business Names
America's Cash Express, Ace America's Cash Express, Ace Cash Express, Inc.
Industry Tips
Payday Loans

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.