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Consumer Complaints

BBB Accredited Business since 04/01/2003

Waxahachie Daily Light

Phone: (972) 937-3310

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/07/2016Delivery Issues | Read Complaint Details
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Complaint
I don't get my paper that I paid for
I paid for a service I do not receive. I call to complain and only get a recording, nothing is done,

Desired Settlement
Bring me my paper every day

Business Response
Mr ******* did receive his paper on Sunday 6/12/16 but due to production problems we were running 3 hours late. He called and left several messages on our after hours /weekend answering service.All of his messages contained cussing and threatening language. Our delivery contractor personally took him his paper and he and his wife started cussing her out. She gave him the paper and said "have a blessed day" and walked away. On Monday he called our office and started cussing out the Circulation Clerk and wanted to stop his subscription. We happily stopped his paper and submitted a refund request for his unused balance. We no longer do business with these people and that makes us happy.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.