BBB Accredited Business since 01/01/1920
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A BBB Accredited Business since 01/01/1920
BBB has determined that The Dallas Morning News meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised The Dallas Morning News' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 84 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||25|
|Billing / Collection Issues||20|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||26|
|Total Closed Complaints||84|
Additional Complaint Information
Complaints are regarding delivery issues. Specifically, consumers complain about difficulty starting and stopping home delivery of the newspaper.
Contact InformationPrincipal: Mr. Jim Moroney (Publisher & CEO)Customer Contact: Ms. Carlene Mathis
Newspapers, Marketing Programs & Services, Marketing Consultants, Advertising - Newspaper, Advertising Agencies & Counselors
Alternate Business NamesThe Dallas Morning News, Dallasnews.com
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