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BBB Accredited Business since 01/01/1920

The Dallas Morning News

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(214) 977-8222508 Young St, DallasTX 75202-4808 Send email to The Dallas Morning News

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BBB Accreditation

A BBB Accredited Business since 01/01/1920

BBB has determined that The Dallas Morning News meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised The Dallas Morning News' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 84 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

84 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues25
Billing / Collection Issues20
Delivery Issues12
Guarantee / Warranty Issues1
Problems with Product / Service26
Total Closed Complaints 84

Additional Complaint Information

Complaints are regarding delivery issues. Specifically, consumers complain about difficulty starting and stopping home delivery of the newspaper.

Additional Information

top
BBB file opened: 09/01/1920Business started: 10/01/1885
Contact Information
Principal: Mr. Jim Moroney (Publisher & CEO)Customer Contact: Ms. Carlene Mathis
Business Category

Newspapers, Marketing Programs & Services, Marketing Consultants, Advertising - Newspaper, Advertising Agencies & Counselors

Alternate Business Names
The Dallas Morning News, Dallasnews.com
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