BBB Business Review
This Business is not BBB Accredited
WorldVentures Marketing, LLC
Phone: (972) 805-5100Fax: (972) 767-31395360 Legacy Dr Building 1 Suite#300, Plano, TX 75024http://www.worldventures.com
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BBB Accreditation
WorldVentures Marketing, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered WorldVentures Marketing, LLC's rating include:
- Length of time business has been operating.
- 46 complaints filed against business
Factors that raised WorldVentures Marketing, LLC's rating include:
- Response to 46 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Complaints are regarding misrepresentation of the promised savings on travel, slow or non delivery of promised refunds and dissatisfaction with customer service. Specifically, customers complain that paying the company fee and following the company business model does not provide promised savings as stated by company representatives. The company resolves complaints by offering refunds or refering to the agreement for explanation. However, customers complain that the refund was delayed or not received. Additionally, customers indicate that they have difficulty contacting the company.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 8 |
| Billing / Collection Issues | 9 |
| Guarantee / Warranty Issues | 2 |
| Problems with Product / Service | 27 |
| Delivery Issues | 0 |
| Total Closed Complaints | 46 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Corporation
Contact Information
Principal: Mr. Sean Wilson (Senior Manager-Client Services)Customer Contact: Matt Phelps (Manager)Business Category
Multi-Level Selling Companies
Products & Services
Promote membership of discount vacation club and sales of travel service through multi-level marketing.
Alternate Business Names
Rovia LLCIndustry Tips
Multi-level MarketingLocationsX
1 Locations
5360 Legacy Dr Building 1 Suite#300
Plano, TX 75024Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*WorldVentures Marketing, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.