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Dallas and Northeast Texas

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Consumer Complaints

BBB Accredited Business since 03/05/2013

The Lenders Network

Phone: (855) 841-4663

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/18/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
Refund for $29 processing fee
Problem date- X-XX-XX
My credit report was pulled for a $29 fee. I was not told anything new by the loan officer than what I knew before I called him. I even told him my score from a previous report that was pulled by a mortgage broker, a month before, so he knew pretty much what my situation would before he even pulled my report, but he insisted that a three score report get pulled, since it would be "official". I was then told after going through my report that I could not retain a copy of my credit report. So I am left wondering, what did I pay for and I wonder how many people get this done to them on a monthly basis? I pretty much paid $29 for him to tell me my credit score.

Desired Settlement
$29 processing fee

Business' Initial Response
This complaint has been resolved with the client.

Industry Comparison| Chart

Mortgage Lender, Real Estate Loans, Mortgage Brokers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.