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Homeward Residential, Inc.

(469) 645-3000View Additional Phone Numbers1525 S Belt Line Rd, CoppellTX 75019-4913http://gohomeward.com

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BBB Accreditation

Homeward Residential, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Homeward Residential, Inc.'s rating include:

  • Failure to respond to 35 complaints filed against business.

Factors that raised Homeward Residential, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

39 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues22
Delivery Issues1
Problems with Product / Service15
Guarantee / Warranty Issues0
Total Closed Complaints 39

Additional Complaint Information

Complaints are regarding customer service and contractual issues. Specifically, customers complain of being charged extra fees not listed in their contracts as well as difficulty obtaining information they requested from the company.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Homeward Residential, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 04/28/2005Business started: 04/01/2008New Owner Date: 08/01/2008
Contact Information
Principal: Mr. Gregory O'Connor (President)Customer Contact: Mr. Adam Jaskievic (VP, Control Mgmt)Mr. James Fine (Paralegal)
Business Category

Mortgage Lender

Alternate Business Names
AHMSI, American Home Mortgage Servicing, Inc., American Home Servicing, Homeward Residential, Liberty Rental Finance

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.