This Business is not BBB Accredited
Homeward Residential, Inc.
(469) 645-3000View Additional Phone Numbers1525 S Belt Line Rd, Coppell, TX 75019-4913
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Homeward Residential, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Homeward Residential, Inc.'s rating include:
- Failure to respond to 35 complaints filed against business.
Factors that raised Homeward Residential, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||22|
|Problems with Product / Service||15|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||39|
Additional Complaint Information
Complaints are regarding customer service and contractual issues. Specifically, customers complain of being charged extra fees not listed in their contracts as well as difficulty obtaining information they requested from the company.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Homeward Residential, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Contact InformationPrincipal: Mr. Gregory O'Connor (President)Customer Contact: Mr. Adam Jaskievic (VP, Control Mgmt)Mr. James Fine (Paralegal)