BBB Accredited Business since 05/19/2014
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A BBB Accredited Business since 05/19/2014
BBB has determined that Caliber Home Loans meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Caliber Home Loans' rating include:
- Length of time business has been operating.
- Response to 338 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Billing / Collection Issues||146|
|Problems with Product / Service||188|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||339|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on Caliber Home Loans
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, TX 78705
Type of Entity
Incorporated: March 1963, DE
Contact InformationCustomer Contact: Ms. Martha Ellis Mr. Chris Carpenter (Sr. Financial Analyst)Mr. Pat Hickey (EVP) (Customer Contact) Tim Kirchner (Chief Marketing Officer)Mr. Russ Smith (COO)Mr. Steve Smith (CFO)
Mortgage Lender, Loan Servicing, Mortgage Bankers, Mortgage Processing, Mortgage Brokers, Loan Originator, Financing