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Consumer Complaints

BBB Accredited Business since 03/14/2011

BlueSky Lending, LLC

Phone: (972) 673-4193Fax: (972) 312-9357

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/22/2015Problems with Product / Service | Read Complaint Details
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Complaint
The require us to do 7 items and assured us the home would close after those items were done. We did all those items.
The Lenders Appraiser requested us to do 7 items on the appraisal. We did all 7 items . After a month of having the appraisal in their possession and us meeting all the requirements. Going back and forth with emails from Realtors making sure all was completed the come back the day before closing and say the lender did not see where the appraiser said the mobile home would only serve a 20 year financing. so I m not left in a financial hardship of paying out over 4990.00 in bills to do everything they asked of me to get the property to closing. They had me remove a shed valued at $1550.00 on the inspection report. It was torn down and removed. I also loss a freezer they unplugged during their inspection and never plugged back in loss the freezer and food in it.

Desired Settlement
I would like to be reimbursed from the lender for the freezer and the shed that I no longer have . I loss property due to their neglect and respect for my valuables. The lender at the last minute said the appraiser said to remove it ,even after we took the doors off and sent pictures showing we did what was asked. So we loss the value of the shed. $1550.00 the value of the freezer and the food. $425.00

Business Response
Contact Name and Title: **** ***** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@1bluesky.com
We were aware that there were issues pertaining to the home after the appraiser did the initial inspection however we did not instruct the client nor the appraiser, nor the agent to remove the shed or unplug the freezer. We did resolve the issue with the appraisal and it was corrected to extend the term to 30 years. This allowed the transaction to move forward and the closing has occurred. If the seller wants to be reimbursed for the freezer or the food, he should seek out the appraiser or agent or whomever was responsible for unplugging the freezer.

Industry Comparison| Chart

Mortgage Brokers, Escrow Service, Mortgage Bankers, Mortgage Processing, Mortgage Lender, Reverse Mortgage, Real Estate Loans, Consumer Finance & Loan Companies, Loans, Financing

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.