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Dallas and Northeast Texas

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Consumer Complaints

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Tax Loans USA LTD

Phone: (800) 719-4096

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/03/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: I am refinancing my house and discovered open liens that TL USA had not removed from years ago. TL USA was paid but did not do their job.
TL USA did not release the lien even after being paid. If I had not paid my bill they would have foreclosed on my house. I am asking for the fees to record, title insurance and settlement be refunded.

Initial Business Response
Contact Name and Title: ****** *********** Pres.
Contact Phone: XXX-XXX-XXXX
This is written in response to Customer complaint filed on October 15, 2013.
Tax Loans USA, Ltd. upon inquiry of the unreleased lien immediately researched the matter and discovered that a prior lien was inadvertently not released when Customer paid off his loan with Tax Loans USA, Ltd. Tax Loans USA, Ltd. released the most current lien that was filed of record but failed to release the previous lien. Tax Loans USA, Ltd. immediately filed, at its expense, a release of lien for the earlier lien and the matter was resolved.
The failure to release the lien was a clerical error. The failure of Tax Loans USA, Ltd. to release its lien did not delay Customer's refinancing nor not cause Customer to incur any additional expense. Customer would have incurred the same title insurance expense and closing fees on his refinance.


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Tax Loan was paid to perform this task. Claims that it was done at no expense to me is at best a joke. To claim the paperwork not being filed was a clerical error raises a bigger question. How many other customers have not head their liens removed due to a clerical error? The company had the opportunity to resolve the issue when it was paid years ago. I asked for a refund for the expenses I incurred for the filings and nothing more. I will be taking legal action against Tax Loan as well as determine which government agency is regulating them to file further complaints. Tax Loan USA was paid according to the contract and was legally obligated to release the lien years ago not just recently. Again the president fails to understand the simple concept that if I had not paid according to the contract I signed on time that TAX Loan USA would have taken legal action against me to recover their funds. clearly this company does not want to do what is right and instead hide behind lies.

Complaint Resolution: BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.

Industry Comparison| Chart

Loans, Property Tax Lenders, Taxes - Property Tax Consultants

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.