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Wylie Outdoor Power, LLC

Phone: (972) 442-0414

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/01/2014Problems with Product / Service | Read Complaint Details
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Complaint
Lawnmower picked up on June 28. Promised in 2 weeks. Business does not return calls or attempt resolution.
John Deere lawnmower picked up on June 28. Claim check 2877. Promised in 2 weeks. Called on July 21. Business said they would get right on it. No result. Called on July 26. Business said owner would call back. No result. I have no lawnmower and am paying to have my grass cut. I need my lawnmower back and reimbursement for my out of pocket expenses caused by their failure to deliver in a timely manner.

Desired Settlement
Lawnmower returned and credit against bill for my out of pocket expenses for lawn cutting beyond the two weeks from pickup at rate of $90 per week.

Business Response
We are in our busy season. The customer was told we are approximately 2 to 3 weeks. We are looking for more mechanics. Unfortunately there is a shortage. His phone calls were returned. The mower has been repaired and returned at no charge to the customer. The repair and delivery charge were already waived.

Industry Comparison| Chart

Lawn Mowers, Small Engine Repair, Tractor Equipment & Parts, Lawn Mowers - Sharpen & Repair, Blowers - Outdoor

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.