Automatic Rain installed a sprinkler system not up to code according to the City of Carrollton. AR rep WC Aldridge said it was correct.
On approximately 12/5/11 I received a flyer on my front door about Lawn Sprinklers. I called & talked with Miracle. I asked questions about the company. Mr. Willis Aldridge of AR came out to take a look at our property. He gave us a quote & documentation for the lawn sprinkler & foundation sprinkler system. We agreed to go ahead & have AR install both. It was set to install & did on 12-21-11. All had been fine & a few adjustments had been made in the first year. In the second year when they were out I notice one of my sprinkler heads were on my neighbors property. The removed & replaced it on my land.(Before the installation I provided them with a survey of my land).
In the summer of 2013 The City of Carrollton offered a Free Irrigation Inspection. It was to save Money & Water. I called & set up an appointment with the City. I wanted to make sure I was watering correctly & not wasting water. A representative of the City of Carrollton came out on 5-29-13. He said that all was good but ask me where my Backflow assembly was? I said I didn't know what he was talking about. He then said after inspecting my whole landscape & sprinkler system said quote "THAT IS BECAUSE YOU DON'T HAVE ONE". He went on to tell me the dangers(Toxic chemicals could pollute my house & others). So I called Automatic Rain & spoke with Mr.Aldride. He said that the Backflow wasn't needed. On 6-17-13 the C.of Carrollton's representatives came by. They issued me a citation for not have the Backflow assembly. They were very nice & explained why it was necessary. After many phone conversations with Mr. Aldrige he came out. He presented a paper that he said excluded my address from having a Backflow. On 7-23-13 the C.of Carrollton issued me another citation saying that NO PERMIT HAD BEEN ISSUED FOR
THE IRRIGATION SYSTEM.
Again I made numerous phone calls to AR & the city of carrollton. I was trying to get this solved. AR stould by with still saying their installation was legal. I kept the C.of Carrollton reps informed to all I was doing. They were very understanding.
I finally called my Pre Paid Legal attorney. Sent them all the necessary supporting paperwork. On July 31, 2013 they sent AR a certified letter requesting the problem be fixed. They let me know that we had to legally give him 60 days to respond. There was not response to me from AR. I called PPL back and the attorney said to first file complaints with the governing entities. I am currently filling a complaint with the Texas Commission on Environmental Quality. This was advice from the C.of Carrollton & PPL attorney.
I have all the supporting documentation*(AR invoice, citations, & much more). It is my hope that Automatic Rain optain the proper permit from the city of Carrollton & fix my sprinkler system to code. Up till now AR has done nothing and I don't want any other homeowners duped by this company's practices. I was informed by several of the cities reprsentatives giving me citations that they had heard of this company as well as Mr.Willis Aldrige. I hope this letter helps others and hopefully me.
I would like Automatic Rain to get the necessary City of Carrollton permit for my lawn sprinkler system. Then I would like them to install the Backflow assembly to fix my system so it complies with the City of Carrollton. I then would request a letter & in person apology for their negligence & for wasting my time. If they do not wish to fix this themselves then I would require $700.00 us dollars to have it done myself with another reputable company.
I, Willis Aldridge as owner of Automatic Rain during the year of question. Did give Mrs. ********* a quote for a lawn sprinkler system. I made it very clear to her how it would be installed and because of a loop hole I have found in Tecq rules and regulations, I would not have to draw a plan, take a permit out, nor install a double check. As a master plumber I could tie it in to her outside faucet because of this way of installation we were able to give her a least expensive price. I have a letter from Tecq (which is the one she states she saw) that says I am allowed to tie the sprinkler systems into the outside faucet being I am a master plumber as it is considered a temporary system because it can be connected and disconnected from the faucet whenever wanted. I had already spoken to a representative from the city of Carrollton named Lorie and had her approval. Once all of this issue occurred of course Lorie is denying ever having that conversation with me. Regardless, I being a master plumber I am able to tie into a outside faucet which an irrigator may not.
In Mrs. *********s complaint she states she does not have a backflow device. This is not true. She does not have a double check but she does have a vacuum breaker on that outside faucet serving as a back flowdevice. I did have repeated conversations with Mrs. ********* and the city of Carrollton on her behalf. I have offered Mrs. ********* to draw a plan, install a double check, and take out a permit if she pays for it. The reason being is she did not pay for these items, she was told why she paying a less expensive price. On her contract, where it states double check installed per city code it is noted N/A not applicable and she signed it. I last week also spoke to Tceq about her complaint. Tceq has already dismissed one claim made for the same reason.
All of this being said, as of April 15,2013 I am no longer the owner of Automatic Rain. I have sold it to ******** ********* (*******). She has worked for Automatic rain for over 16 years and she agreed when buying this company to honor all warranties. Her as a licensed irrigator could not and would not install a system off of a outside faucet. So any issues that I come up on systems installed in this manner she will warranty malfunctioning parts but will not redesign this system as it was done before she became the owner. Any unresolved issues to this matter are being brought to my attention as this has been.
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading Mr ********'s response, I found many inaccuracies. First of all, the loophole that he is referring to in his letter only came after the City of Carrollton inspected the irrigation system and issuing me the initial citation. I had contacted Mr. ******** numerous times after having talked to the City of Carrollton about their citations asserting that this system that he installed was not up to City code/ordinance. In fact, when the city official first inspected as reported in my original complaint, they questioned me as to where the backflow was. Again, as previously stated, I had no knowledge of what they were speaking of. Mr ********'s second inaccuracy is that this was discussed prior to installation-not so, both my husband and I were present. The third inaccuracy is that he makes reference to offering to draw a plan which was never done. From the beginning of my first notice from the City Mr ******** said my irrigation system was a legal system. He refused to recognize that the City of Carrollton's position on his improper installation was legitimate and he defended his position by giving me a letter from the City of Plano (which we do not reside in), saying that this supported his position and was valid in Carrollton as well. His fourth inaccuracy is that he said he offered to draw a plan to rectify this problem on the sprinkler system and take out a permit. Neither of these were done. In fact, this was never offered prior to him installing our system. The only thing he offered was for us to pay between $6XX-XXX for a permit and backflow to bring the system into compliance with the City of Carrollton's requirements. This was on his last visit to our residence which occurred after he was notified of the City issuing a citation to us for not being in compliance. The fifth inaccuracy is he stated that I signed a contract knowingly aware of there not being a need for a permit or a backflow device. Not so, I was only made aware of this need by the City of Carrollton's first inspection visit on these issues in the numerous citations they issued me for lack of permit and a backflow device. I'm not in possession of a contract signed by both parties. I reiterate that the only contract I have does not in any way inform or in print of the lack of backflow/permit requirement. Rather, my contract is only signed by Mr ******** and there is nothing on it that I allegedly initialed noting that I was aware of the fact that he believed I didn't need a backflow system or permit. All of these inaccuracies are supported by what has been previously submitted by me to the BBB. Automatic Rain's representative, Willis ********, improperly installed our irrigation system and also did not pull a permit as he should have.