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This Business is not BBB Accredited

Ski Scapes

Phone: (214) 289-6193

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/16/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Cancelled Service due to poor scheduling. Promised pro-rated amount for services not performed. Stopped returning calls and/or emails after canceled.
Cancelled Service due to poor scheduling. Did not show up for service unless we called and complained. Promised pro-rated amount for services not performed. Stopped returning calls and/or emails after canceled.

Desired Settlement
Desire pro-rated amount credited.

Business' Initial Response
The client named above and our company could not come to terms on what was required and what they where paying for. The tenants at the above location tried to use our company as a trash company wanting us to haul each individual shops trash to dumpster located on the premise. All of there complaints where due to trash (individual shops)not being hauled to dumpster. We are a lawn maintenance and landscape compnay. The pro rated amount for services has been credited to the client named above. We no longer have any business with the client so why would we answer any calls or emails.

Industry Comparison| Chart

Landscape Contractors, Stone Setting, Christmas Lights & Decorations, Landscape Lighting, Mulches, Lawn Mowers, Fertilizers, Fence Contractors, Land Clearing & Leveling, Tree Service, Sod & Sodding Service, Lawn Maintenance

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.