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BBB Accredited Business since 05/13/2013

Seedsturf, LLC

(469) 237-0734PO BOX 6182, FriscoTX 75035 Send email to Seedsturf, LLC

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BBB Accreditation

A BBB Accredited Business since 05/13/2013

BBB has determined that Seedsturf, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Seedsturf, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/03/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: JM Landscaping was hired to install sod Bermuda at my rental property of ******************., Plano, TX on 4/27 at agreed price of $400 (partial patch). The yard was equipped with sprinkler system. I also applied water variation to the City of Plano, which was approved (4/25 to 6/11). My tenant watered the yard according to JM recommendation reported by my property manager Mrs. Grace Wang.Mrs. Wang took some photos on the same day (4/27) as sod grass was installed, which showed the sod grass was brownish. I forwarded the photos to Jesse ****** (operations manager of JM Landscaping) on 4/29 complaining the poor quality of their product. Mr. ****** replied, You have to water it the will start turning green. Please water it every day for the next 2 weeks. Like any other plant the grass will need water as well.10 days after the sod grass was installed, Mrs. Wang sent me another batch of photos on 5/9, which did not show any progress. I forwarded photos to Mr. ****** on 5/10. Mr. ****** replied, I just stopped by the property in Aqua vista, everything look just fine, it seems like they have been watering enough. But it will start growing more soon, I added a little of starter to help the process.18 days after the sod grass installation, Mrs. Wang sent me another batch of photos on 5/15. I forwarded the photos to Mr. ****** on 5/16. In my email, I requested JM to come up with a mitigation plan to resolve the dispute (replacing the dead sod by green live sod), in compliance with business ethics. Mr. ****** replied, I will be more than glad to stop by this afternoon for the third time. Last time I was there I took pictures and it seems like everything was fine. We gave clear instructions about watering to Mrs wang. It's rare to see sod dying.Not hearing from Mr. ******, I sent him another email on 5/21 stated, I am reiterating here again, as I requested in the email to you on 5/16. I demand JM to replace all dead sod grass by new sod grass with reasonable quality before 31st of May. As a consumer, I reserve all rights of seeking for remedy under applicable law. There is no response from JM Landscaping ever since.
Product_Or_Service: Sod Burmuda

Business' Initial Response
Good morning Mr ***


I tried to contact Mrs. **** (Property Manager) a few times and she didn't return my call.

After our last conversation I did stop by two times and took some pictures. I asked the tenant living there how often they were watering and she said they were watering according to regulations at that time which was two times per week. The instructions I gave you were to water every day because it was a new sod. This watering exception can be granted if you contact the association. Nevertheless, the grass was not being watered properly. And still doesn't look healthy today which is a sign of bad maintenance by the tenant.

I send you some pictures taken in May. The Bermuda grass was not dead at all. It turned a little brown like any other bermuda sod could do so. It takes a little time for it to expand the roots. The other factor is proper watering which was not being met if it was only done twice a week at the time.

Also sent you some picture we took this morning and looks ok.

Let me know how can we met your expectations, we are here to serve you.

I would like to meet you if is possible to solve this matter.

Consumer's Final Response
Refund from the respondent has been received. The complainant accepted the settlement.

Business' Final Response
seedsturf.llc
Never made business with him.
He is mentioning JM landscaping not seedsturf.llc

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Landscape Contractors, Mulches, Lawn Mowers, Fertilizers, Lawn Maintenance

Additional Information

top
BBB file opened: 04/25/2013Business started: 03/01/2007
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Jesus (Jesse) Garcia (Owner)
Business Category

Landscape Contractors, Mulches, Lawn Mowers, Fertilizers, Lawn Maintenance

Hours of Operation
Mon: 08:30 AM to 05:30 PMTue: 08:30 AM to 05:30 PMWed: 08:30 AM to 05:30 PMThu: 08:30 AM to 05:30 PMFri: 08:30 AM to 05:30 PM
Service Area

North Dallas

Alternate Business Names
Seedsturf.com
LocationsX

1 Locations

  • PO BOX 6182 

    Frisco, TX 75035(469) 237-0734

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Seedsturf, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Landscape Contractors

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