Poor quality of sod for job contract to replace my
front lawn. Was told give it some time for brown sod to green up.
When my sod for front yard was installed, a good amount of it was brown. I expressed this to the representative that came out, ******* and was told to give it a couple of weeks-4 weeks to be exact. After that time I recontacted them and requested someone to visit so we could discuss. Again, was told to give it 2 more weeks. After now, 6 weeks, very little improvement to the brown sod. They agreed to replace it. The replacement sod looked even more brown than the original. In addition, it appeared that someone suddenly abandoned the job, leaving pieces of sod strewn over my yard, my neighbors yard and a machete was left laying in my
yard, about 3 feet from the sidewalk. The replacement sod was roughly "installed", pieces over lapping each other, not flush or butted against the adjacient sod, gaps between pieces. Very poor quality work. I cleaned up the yard, called the company to state the condition I found my lawn. Approximately 30 minutes later, a couple of employees came by to reclaim the machete. I expressed my continued disappointment to the same ******* that had visited my property twice before.
Later received call back from same ******* stating they would have fresh sod the next day and would replace. I requested a call to inform me of when they planned to replace, so I could make arrangements to be on site due to prior expierence. Two days later, I phone to get status, was put on phone with *******, who informed me he had already been out and replaced sod. When I arrived home, yes sod was replaced, some improvement in freshness. But installation still poor. Again, not flush, overlapping, I found a piece of rope exposed about 8 inches long coming from under a piece of sod, when I pulled it out it was about 20 inches long. I have attempted to work with this company to complete my yard with quality product and workmanship to no avail.
I have contacted ******* again and left word for the owner/manager again to contact me to come out to visit the site to see if we can get to resolution. It has been a week since my first request to the owner, again today, nothing.
I want to have all dead/brown sod replaced and installed with fresh quality sod in a professional manner. I want my warranty extended/to begin with the date the replacement sod is installed.
The grass Mr. ******** has purchased is a specialty grass. This grass actually has a patent. Their is only 2 grass outlets in the Dallas Area that even sells this grass. You also must buy an entire pallet at a time. If it rains at the actual sod farm they will not cut grass and stock the Grass Outlets. So with this being said, getting our hands on the grass is already a challenge. We did replace those 9 individual squares of sod grass. However Mr. ******** wants those redid or replaced. It has never been an issue of whether we would or not. The Issue has been no communication by ******* our Project Manager. He should of kept Mr. ******** informed. I know how aggravating it must have been.
Proposed Resolution: We will replace the sod squares to Mr. ********'s specifications. He can deal directly with the owner for the logistics. We will extend the warranty out 1 year for the total yard not just the new pieces. Offer an apology for the lack of communication and the way it was handled. We will also like to send him to a steakhouse on us.
What I would like is Mr. ******** to agree to withdraw this complaint in its entirety from the BBB and Angies List both.