Warranty not honored. Trees planted part of large project. 3 of 4 buroaks did not survive. Several attempts to contact, not so much as 1 return call.
Renovation of old Coppell Fire Station in Old Town Coppell. As part of large effort, this company planted 4 buroaks at front of building. 3 have not survived. We notified Firefighters Landscapers within the stated warranty period and were told once to wait until the next spring and if the trees did not recover they would replace them. The warranty states that they would send someone to investigate. No one has showed up yet. After several additional phone messages were left with answering service, none were returned. Emails sent not replied to, letter sent, still no reply. It is apparent that Firefighters Landscapers have no intention of honoring the warranty on these trees.
Do not use this company unless you are prepared to bear the expense to repair/replace failed landscape work that is not done properly.
Not only will I not recommend this company I will disuade anyone who asks for a reference.
Simply want this company to honor the warranty as it promised. As stated in the Warranty provided we requested that the defective trees be replaced. We only want the warranty honored and the three trees replaced. No other special compensation is requested.
Contact Name and Title: Travis Davenport/Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: **********@firefighterslandscape.com
The Following email response was submitted to Mr. ****** last year.
From: Travis Davenport
Sent: Monday, December 09, XXXX X:XX PM
Subject: Tree Warranty
Thank you for sending the letter voicing your concern for the trees. While we do warranty our product, we do not warranty the trees or plants that are damaged due to neglect or vandalism. Shortly after we finished the landscape, we had two instances that damaged the plants. The first time we were called out, the GC told us that the plants were looking bad and that the system was not working. Upon checking the system we noticed that the controller was on, but there was no water. After trouble shooting, we found out that the double check had been turned off without our knowledge by the subcontractor that was doing the cement, and or asphalt work, and they failed to notify us, or turn it back on. We told T and G that we can't warranty the plants if things like this are going on without us being notified. Never the less, we went ahead and replaced some of the dead plants at the time in good faith, and to provide your company with a completed landscape. We were called back out a second time a few weeks later by the general contractor to address a broken pipe. Upon our arrival, we noticed that the ground was cracking and the plants and trees were severely stressed. We pointed this out to Santiago with T and G at the time. We examined the damaged pipe, and discovered that another subcontractor, (we think it was the electrician) had hit the main line while digging or trenching, damaged the wiring, and the controller had been turned off. It appeared that the controller had been off for a significant amount of time based upon the dry ground conditions. We performed the repairs, and we let T and G know at that point that we cannot warranty product that has been damaged due to neglect or vandalism, as is stated in our warranty.
We would be willing to replace the dead trees at cost to help you out, but this is really an issue that needs to be taken up with the GC and the subcontractors that did the damage.