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Ballard Custom Jewelry

(469) 362-8119View Additional Phone Numbers6990 W Main St Ste 1, FriscoTX 75033-4245

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BBB Accreditation

Ballard Custom Jewelry is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Ballard Custom Jewelry's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ballard Custom Jewelry

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/15/2013Advertising / Sales Issues | Read Complaint Details

My wife and I went into Ballards Custom Jewelry/Cash for Gold and wanted to get a loan against my Presidential solid Gold Rolex. We pawned it to see my son in California who has brain cancer. Mr. ******* stated he would hold my watch as collateral and charge me no interest in turn for his loaning us 3000.00 We had done business with him in the past, cash only so we thought there would be no problem. When it came to pay the remaining 1000.00, we had been making payments on the 2000 we payed back and I said I might be a little late on the remaining 1k and he said no problem just call me so we did and when we came in to pay for the remaining 1k he informed us that we owed him 1600 additional a total of $2,600.00!! due to him having to cancel a hotel reservation deposit for vacation. He told me previously he couldn't charge me interest because he wasn't a pawn shop (which surprised me)because on one of the previous visits to make a payment he said he'd charge a little interest which wasn't discussed at all prior to the loan. He stated that business was bad and that he needed more money that he was too having trouble meeting his obligations. I said that I would pay his 2600.00 but that I would take him to court for defrauding me and he said well then you can't have the watch. I told him I would see him in court. Now during this past year I have found some disturbing things out about this man and his business practices not limited to but including him walking into a competitors place of business and going ballistic smashing pictures and telling the owner that he was going to "kick his a**) this is public record his arrest for trespassing just recently. More disturbing are the cases involving unethical work, switching the size of diamonds etc.. which I plan to elaborate on with witnesses in court. If you have worked with this man I highly recommend getting an independent third party examination of his work and what was promised and if different, notify my wife or me so we can help you too.

Desired Settlement
Return of the watch in the condition it was given or 10,000.00 Cash no exceptions. In Small Claims court I will be suing for $10,000.00 since Mr. ******* has possession of my watch and small claim does not make decisions regarding property (real or otherwise).Due to limited space I plan on elaborating more on issues with the business and it's practices in Court. If you have had unfair dealings with Mr. ******* or you have had jewelry worked on I advise you have an independent 3rd party evaluate

Business Response
customer came in june of last year wanting me to loan them money on a gold rolex. they were told that i do not loan money but i will make them an offer on it and then if they choose they can buy it back at the same price if they come back by a certain agreed time. WE had done this one time before with no issues so i had no problem doing it again for them.
Ms **** brought in the watch and said that they needed 2ooo for a trip. I told her i could give her more but she said that she wanted to make sure they could buy it back so she only wanted 2000. Then a week passed and she called and asked if her daughter could come in a get 500 more which i agreed to. And was told that she would be in on July 1st to buy the watch back.
July first came and went. Then on the 6th of july she came in and asked if i would take 500 dollars toward the watch then the other in 2 weeks. I told her no problem that as long as i know what is going on i have no issues. well then on the 20th Her husband came into my shop and said that they did not have the money and if i would hold it a little longer for them becasue he was to get a bonus check and then he would come pick it up and that. I told he no problem but the terms had changed as i need to make money on money i put out. So the price will be 200 more than he paid because i have to make my money make money. He agreed that it is not an issue and he left. We did not hear back from them again for almost the end of aug. when his wife came in to find out how much they need to buy the watch back. I told her that i have not heard for her in almost 2 months. and that it would be 2600 to purchase the watch back. She left and about a week later her husband came in yelling and screaming at me and said he would not pay anything that he needed the watch back. I told him that it was the only way he was getting the watch back and he yell at me as he walked out the door that he would pay but then would take me to court. To which i replied if you are going to sue me than im not selling you back your watch. why should i go out of my way to help you only to be screwed over. he slammed my door and left. then two weeks later his wife came in wanting to pick up the ring. she wanted to give me a ring that she bought from me and cash. I told here i did not want the ring and that i was not going to sell them back the watch unless her husband signed a paper saying he would not take me to court. Then she asked what about the 1500 dollars that we payed toward the watch. I told her i would give that money back to her but either way i was not doing anything untill her husband gave me something in writhing that i would not be sued. She said she understands and will talk with him but he will not sign anything because he is too proud. Then she left my store. 13 months have passes since this happened and i have heard nothing from them since then until now and only now due to an ex employee of mine telling them to sue me to get back at me.
ONce i buy and item from someone i have the sole right to charge any amount i see fit when the item is resold.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr.Lee Stallings
Director of Complaint Resolution Department
Thank you for investigating this matter. I believe the best way to respond to this is to show you the complaint I sent to the Office of Consumer Credit Commissioner (OCCC).
The accounts of what happened by Mr. Ballard are manufactured and I resent the allegation that I was "yelling and slammed the door of his business"
This was a business transaction that got out of hand when he (Mr. Ballard)had money problems and decided to change the rules on how he was going to be paid for "holding the watch for a loan to be paid back" There was never I repeat never any mention of a sale of the watch to Mr. Ballard and this is what is troubling. Why would I sell a watch that is worth 10k for 2600.00 when I just sold a twin to that watch to someone less than 6 months prior for 10,000.00?
I have this person whom I sold this watch (Presidential Rolex but older) and lesser in value than the one Mr. Ballard is holding being served with a subpoena for small claims court once we have a date.
It doesn't make sense and it's a blatant lie.
I will say however that Mr. Ballard's apparent way of dealing with matters of this nature is to threaten people with physical harm and vandalizing property according to a police report 11/05/2012 at 15:56 pm.
In this incident report Mr. Ballard went into a business, knocked a poster off the victims wall causing $110.00 worth of damage Mr. Ballard said he "ACCIDENTALLY knocked it off the wall" and slammed the victim's laptop of his computer causing damage to it as well. (Accidentally Mr. Ballard REALLY) will you swear under oath that you "accidentally went into a business and went berserk threatening physical harm and vandalizing property as the incident report states? Or are you sticking with that fabricated story sir? The report specifies Criminal Mischief 50/500 and Vandalism. I have a copy from my Private Investigator which I can provide to you if you wish.
The character of this man is questionable at best which will not likely "sit well" when he is in front of a judge in my opinion. It also doesn't surprise me that this man would not want to resolve this matter properly returning the property or the value of the watch which I have respectfully submitted. This watch was a gift from my family on my 45th birthday over 10 years ago including my son who has brain cancer and I would not sell it for any amount period. I did not want to mention that but Mr. Ballard's claim that I sold him the watch is just another way of deflecting the truth to fit his narrative.
I believe that if Mr. Ballard truly wants to resolve this matter professionally as a business transaction as was originally set forth he would have the common sense, decency and integrity to do the right thing and stop fabricating what happened. I have copies that he wrote in his writing with his letterhead stating that he wasn't going to give me back the watch even if I paid him for interest that was never discussed and included a deposit for a vacation through the July 4th holiday unless I signed a statement saying I would not take him to small claims court. Basically he has held my watch hostage, I would say illegally (he is improperly licensed to conduct this type of business in my opinion and is unethical in his business dealings. Without question by asking for interest paid due to a loss of a vacation deposit he said he couldn't go to because of "money problems (he put that in writing, in his handwriting, on his letterhead)! That's what the legal system is for as well as organizations such as yours. I would hope this matter would get resolved with one of the regulating bodies that oversee businesses and deal with business complaints such as this but frankly, I don't see him being that person from our experience and what I've heard regarding how he runs his business.
Thank you for your time and efforts
If you want copies of the complaint I sent to the OCCC I can provide it as well as copies of the Incident Report.
One final note, if after all of this and the copies I provide to you if you want them still leaves doubt of the validity of my complaint. A witness saw Mr. Ballard wearing my watch and asked Mr. Ballard if that was his watch and he said no he was "holding it for a customer" The witness offered to buy the watch and Mr. Ballard said "he couldn't because it was being held for a loan" This witness will also be issued a subpoena to appear in small claims court and swear to what I just wrote.


**** and ********* ****

Industry Comparison| Chart

Jewelry Designers, Jewelry Buyers, Jewelers - Retail, Gold Buyers, Gold, Silver & Platinum Dealers, Jewelry Manufacturers

Additional Information

BBB file opened: 10/21/2011Business started: 01/01/1993
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Doug Ballard (Owner)
Business Category

Jewelry Designers, Jewelry Buyers, Jewelers - Retail, Gold Buyers, Gold, Silver & Platinum Dealers, Jewelry Manufacturers

Alternate Business Names
The Original Cash 4 Gold Frisco

Map & Directions

Map & Directions

Address for Ballard Custom Jewelry

6990 W Main St Ste 1

Frisco, TX 75033-4245

To | From


1 Locations

  • 6990 W Main St Ste 1 

    Frisco, TX 75033-4245(469) 362-8119
    (972) 971-7573

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Ballard Custom Jewelry is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (972) 971-7573

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


Industry Tips for Jewelry Designers


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BBB Customer Review Rating plus BBB Rating Overview

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Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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