BBB Business Review
Is this your Business?This Business is not BBB Accredited
SaveMore.com
Find a Location(972) 479-5099View Additional Phone Numbers4550 Excel Pkwy, Suite 100, Addison, TX 75001http://www.savemore.com! There is an alert for this business !
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BBB Accreditation
SaveMore.com is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business does not have a BBB Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 73 |
| Billing / Collection Issues | 20 |
| Delivery Issues | 1134 |
| Guarantee / Warranty Issues | 15 |
| Other | 1 |
| Problems with Product / Service | 422 |
| Total Closed Complaints | 1665 |
Additional Complaint Information
Complaints from consumers are regarding slow or non delivery of ordered merchandise, dissatisfaction with customer service, difficulty with refunds, difficulty cancelling accounts and difficulty stopping emails.
Specifically, consumers complain that they do not receive ordered merchandise at all or they must wait several months to receive their order. When the company offers a refund, consumers indicate to the BBB that the refund takes a long time to receive or they do not receive the refund. Additionally consumers describe frustration when they can't contact the company directly to resolve their problem. And when the consumer wants to cancel their account and stop all marketing emails they can't get the company to stop sending emails.
Complaints from companies are regarding contract issues.
If you have a dispute with a merchant regarding a credit card charge that you cannot resolve, contact the credit card issuer for assistance. A toll-free number will be on the back of the credit card and on the credit card statement.
If you have a credit billing complaint, you may file also with the Federal Trade Commission at 877-382-4357 or online at www.ftc.gov.
All customer complaints may be filed also with the Texas Attorney General at 214-969-7639 or online at www.oag.state.tx.us.
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Corporation
Business Management
According to information in BBB files, Save More lists Augur, Inc. as business management. Augur, Inc. lists the company owner as Mr. Doug Van Arsdale. Previously, Mr. Van Arsdale was in BBB files as owner of Credit Solutions of America. You can read a BBB review for Credit Solutions of America by clicking on the following http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-solutions-in-dallas-tx-90005445 .
Contact Information
Principal: Diane Simmons Customer Contact: Lauren Harris (VP of Sales)Business Category
Internet Shopping
LocationsX
2 Locations
4550 Excel Pkwy
Suite 100Addison, TX 75001(800) 441-1090
(972) 479-5099DirectionsPO Box 383
Addison, TX 75001-0383Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*SaveMore.com is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Internet Shopping
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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This business has a history of violating BBB name and logo policy and has falsely stated BBB accreditation. The BBB unsuccessfully attempted to contact this company to request that it refrain from using the BBB logo. This matter has been referred to the Council of Better Business Bureaus for further action.
According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
This business has a history of violating BBB name and logo policy and has falsely stated BBB accreditation or referenced the BBB name or logo in an unauthorized manner, despite BBB's efforts to get the business to cease using the BBB trademark. This use of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.