BBB Business Review

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This Business is not BBB Accredited

Always at Auction

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Phone: (972) 316-4800Fax: (972) 316-4895View Additional Phone Numbers11031 Grissom Ln, DallasTX 75229-3530 Send email to Always at Auctionhttp://www.atauction.com

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BBB Accreditation

Always at Auction is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Always at Auction's rating include:

  • 54 complaints filed against business
  • One complaint filed against business that was not resolved.

Factors that raised Always at Auction's rating include:

  • Length of time business has been operating.

Customer Complaints SummaryRead complaint details

54 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Delivery Issues17
Problems with Product / Service30
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 54

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Always at Auction

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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On Dec 15 2014, the BBB notified Always at Auction that it had observed an unusual pattern of complaints over the past 12 months. Numerous BBB complaints alleged that the company had failed to ship or provide notice of shipment delay in purchased products, shipped products that were defective, misrepresented or substituted merchandise, or sold vacation packages that were difficult to utilize as promised.

Always at Auction responded to the BBB on Jan 14 2015, and indicated that they would correct the underlying root causes of the allegations in these complaints.

BBB file opened: 08/22/2005Business started: 09/01/2001
Type of Entity

Corporation

Incorporated: April 2006, DE

Contact Information
Principal: Mr. John House (Owner/CEO, President)Customer Contact: Ms. Yvonne Gonzalez (Distribution Center Manager)Mr. Paul Gardner (Vice President, Sales and Marketing)Mr. John B. Walker Jr. (CFO/Treasurer)
Business Category

Internet Auction Service, Internet Selling Services, Internet Shopping, Watches - Dealers, Jewelers - Retail

Alternate Business Names
At Auction

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.