This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Always at Auction is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Always at Auction's rating include:
- 54 complaints filed against business
- One complaint filed against business that was not resolved.
Factors that raised Always at Auction's rating include:
- Length of time business has been operating.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Problems with Product / Service||30|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||54|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Always at Auction
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
On Dec 15 2014, the BBB notified Always at Auction that it had observed an unusual pattern of complaints over the past 12 months. Numerous BBB complaints alleged that the company had failed to ship or provide notice of shipment delay in purchased products, shipped products that were defective, misrepresented or substituted merchandise, or sold vacation packages that were difficult to utilize as promised.
Always at Auction responded to the BBB on Jan 14 2015, and indicated that they would correct the underlying root causes of the allegations in these complaints.BBB file opened: 08/22/2005Business started: 09/01/2001
Type of Entity
Incorporated: April 2006, DE
Contact InformationPrincipal: Mr. John House (Owner/CEO, President)Customer Contact: Ms. Yvonne Gonzalez (Distribution Center Manager)Mr. Paul Gardner (Vice President, Sales and Marketing)Mr. John B. Walker Jr. (CFO/Treasurer)
Internet Auction Service, Internet Selling Services, Internet Shopping, Watches - Dealers, Jewelers - Retail