BBB Accredited Business since 05/01/2012
National Income Life
Phone: (972) 529-5085
BBB Business Reviews may not be reproduced for sales or promotional purposes.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||4|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
Complaint Breakdown by ResolutionAbout Complaint Details
|04/09/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation did not disclose key conditions of the offer
Complaint: sales person did not disclose all conditions at time of presentation. Billing practices are very poor. Sales persons will not return our calls
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|08/19/2013||Problems with Product / Service|
|03/28/2012||Problems with Product / Service|
|02/13/2012||Problems with Product / Service|
|01/03/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Inappropriate behavior by customer service personnel
Complaint: I have been inundated with phone calls under false pretenses that my signature was needed, which I learned was a lie to try and sell services.
Initial Business Response
Complaint Resolution: BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
|06/26/2014||Billing / Collection Issues|