This Business is not BBB Accredited
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United Automobile Insurance Company is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered United Automobile Insurance Company's rating include:
- 27 complaints filed against business
- One complaint filed against business that was not resolved.
Factors that raised United Automobile Insurance Company's rating include:
- Length of time business has been operating.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||25|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||27|
Additional Complaint Information
Complaints are regarding service issues and contract issues. Specifically, customers complain that it takes an unreasonable amount of time to process claims and claims for covered parts and services are denied.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on United Automobile Insurance Company
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Texas Department of Insurance
333 Guadalupe Street
Austin, TX 78701
Contact InformationPrincipal: Mr. Terry Bone (Vice President)Customer Contact: Mr. Anthony Orsini (Compliance Coordinat)Ms. Kathy Devaney (Claims Manager)Mr. John Haenel (Marketing Manager)Mrs. Kelly Piscopo (Executive Assistant)Ms. Terri Vinson (BI Manager)
Insurance - Auto, Insurance Services