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The Container Store

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(972) 538-6000500 Freeport Parkway, CoppellTX 75019 Send email to The Container Storehttp://www.containerstore.com

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BBB Accreditation

The Container Store is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered The Container Store's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised The Container Store's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

10 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues3
Problems with Product / Service6
Advertising / Sales Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on The Container Store

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 01/29/2008Business started: 05/01/1978New Owner Date: 08/01/2007
Contact Information
Principal: Ms. Melissa Reiff (President &COO)
Business Category

Housewares - Retail

Alternate Business Names
The Container Store, Inc, The Container Store Group, Inc.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.