BBB Business Review

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BBB Accredited Business since 04/10/2000

Hotels.com (Headquarters)

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(214) 361-7311View Additional Phone Numbers5400 Lbj Fwy Ste 500, DallasTX 75240-1019 Send email to Hotels.comView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 04/10/2000

BBB has determined that Hotels.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Hotels.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1065 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1065 complaints closed with BBB in last 3 years | 340 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues167
Billing / Collection Issues148
Delivery Issues13
Guarantee / Warranty Issues34
Problems with Product / Service703
Total Closed Complaints 1065

Additional Information

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BBB file opened: 03/26/2000Business started: 01/01/1991
Contact Information
Principal: Mr. Scott Booker (President)
Business Category

Hotels - Reservations, Motels - Reservation Service, Internet Services

Alternate Business Names
www.hotels.com

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.