Quality Screen Company, LLC

Return Policy

If you wish to return any Products, you must notify us by e-mail. We will issue an RMA# and instructions on how to return your product. We will only accept the return of Product and process a refund if the Product is in new condition and in its original packaging. Products that arrive to us without an RMA#, or do not meet the conditions detailed in our policy will be refused or returned and will not be issued a credit or refund.

Return shipping cost is the responsibility of the purchaser. Returned products must be sent freight prepaid. Returns (except warranty returns) may be subject to a 15% restocking charge.

Custom Made window screens and solar screens are guaranteed accurate to within 1/16 inch of order and to include hardware as indicated on the original online order or our system invoice. In case of your order arriving manufactured or assembled with inaccurate specifications as indicated on your online order confirmation or your invoice, please contact us by email within 3 days. You will be issued an RMA# and instructions on how to return the product. Quality Screen Compamy reserves the right to replace the products or refund the purchase price at it's option.

All claims of shipping damage must be reported within 3 days of receipt of purchase. We will file a claim with the shipper and ship a replacement order. Please keep the original package and contents until you receive your replacements as the shippers may reserve the right to inspect the damaged goods.

Quality Screen Company will not issue refunds, credits or replacements on any order that required custom cuts or custom sizing except under warranty or result of our error. This includes assembled window screens, assembled solar screens, sliding screen doors, retractable window screens and doors, cut to length screen material less than full rolls or aluminum frame.

Quality Screen Company cannot issue refunds or credits on any order over 30 days from original purchase date.