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BBB Accredited Business since 08/01/1990

Highland Homes, Ltd. (Headquarters)

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Phone: (972) 789-3500Fax: (972) 385-04035601 Democracy Drive, Suite 300, PlanoTX 75024-3674 Send email to Highland Homes, Ltd.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 08/01/1990

BBB has determined that Highland Homes, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Highland Homes, Ltd.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 25 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

25 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Guarantee / Warranty Issues12
Problems with Product / Service9
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Highland Homes, Ltd.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 08/09/1990Business started: 01/01/1986
Type of Entity

Partnership

Contact Information
Principal: Mr. Brad Gahm (General Counsel)Ms. Alma Castillo (Executive Assistant)Ms. Brenda Edwards (Executive Assistant)
Related Businesses
Horizon Homes, LTD - 5601 Democracy Dr Ste 300, Plano, TX
Huntington Homes LTD - 5601 Democracy Dr Ste 300, Plano, TX
Business Category

Home Builders

Products & Services

Single family residential construction

Alternate Business Names
Highland Homes - Austin, Ltd., Highland Homes - Houston, Ltd., Highland Homes - San Antonio, Ltd., Horizon Homes, Ltd., Sanders Custom Builder - Houston, Ltd., Sanders Custom Builder, dba Huntington Homes, Ltd., Horizon Homes Ltd - Houston

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.