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AC Wizard

Phone: (214) 342-2665Fax: (214) 347-432110860 Switzer Ave Ste 103, DallasTX 75238-5302 Send email to AC Wizardhttp://www.acwizard.com

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BBB Accreditation

AC Wizard is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised AC Wizard's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
09/30/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: Company is imposing extra fixes that I don't consider necessary, but I can't deny service because of it's linked to a Home Warranty Service.
I have a contract with American Home Shield (AHS)for House Warranty. AHS sent AC Wizard to my house to repair the A/C. AC Wizard diagnosed the problem as a leaking condenser coil. Replacement of this part is covered by my contract with AHS. However, in addition to the broken part, AC Wizard also found a list of things that are not within Frisco Code, and AC Wizard will not repair the A/C unless I also repair all the items that are not under code. I am held hostage by this company because if I don't do all the repairs they are demanding, they won't repair the broken coil and AHS will also not send another company for second opinion. After getting the opinion of a City of Frisco inspector and reading the Code Handbook, I believe most of items are not mandatory code and should not be imposed on me. They are just imposing the charge on me because they know I don't have other options. AHS offer cash out option, but they only pay me about $600 for a service that AC Wizard charges about $2,800 for paying customers (non home warranty customers).

Below is the e-mail I sent to AC Wizard. They responded that all was necessary.
***** ***** <***********@gmail.com>
11:02 PM (12 hours ago)

to vferguson, maria, bcc: *****
*****, and *****

I have calmly review each of the items on the list of things that are not covered by AHS, but are necessary per City of Frisco Code. I also read the AHS contract regarding A/C. I wrote my comments next to each item.

***** - please forward my e-mail to your manager. I believe your company is trying to do the highest quality work, but that might translate in overdoing and very high cost that not every customer can afford. I would like to just get the A/C working with the minimum code required by Frisco. What happens if I agree in getting all the items listed below done and when the Frisco inspector comes, he tells me that some of the items were not a code requirement? Will I be obligated to pay for a service that was not required? Also, would you please let me know how much it cost to have the condensor coil replaced without all these code requirements?

***** - please forward this e-mail to the person that reviews what items are or are not necessary. Please let me know his opinion regarding the items that are probably needed for the installation of the condenser coil and not really a code requirement. Shouldn't these items be covered by AHS per what is stated in the contract?

UL 181 mastic sealant - this item is used to seal all joints and connections - if the joints and connections are not sealed, and are leaking that means there is a problem in my A/C system and should be classified as a problem and not a city code violation. As a problem, AHS should repair it. The AHS contract states that duckwork is covered "... In regards to ductwork, the following are covered: Plenums - Dampers - Damper-only controls - Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills."


Emer. Drain pan - per Mr. ******* this item is required if there is not one present or if the existing one does not meet minimum requirements of the code - in my case, there is one present and as the house is not that old, it should meet minimum requirements - I don't think this is a required item to bring to Frisco code


p-trap/Main drain mods - Mr. ****** said that it's not a code requirement, but could be an equipment requirement. So, this item should not be imposed on me because it's not a code requirement. If the evaporator coil requires trap or modification to the main drain line, than it should not be classified as bring to code, but should be charged to AHS as part of installing a new evaporator coil. If you use exactly the same evaporator coil that is at the house today, there shouldn't be a need for trap or modifications, because the way it is now, was approved by the city when it was initially installed.


Initial Business Response
Contact Name and Title: ***** ******* President
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@acwizard.com
We have tried on numerous occasions to explain the upgrade charges to Mrs. ***** on numerous occasions. First off she is stating in her complaint that we condemned the condenser coil. This is not the case, we condemned the evaporator coil which is a totally separate issue. The items she is disputing need to be completed in order to pass the inspection and her warranty company does not pay for these items. We need to install the emergency drain pan to fit the new evaporator coil. We have to seal the connections with UL 181 sealant. The coil does require a p-trap installation or it will not drain properly, so it is required. We can not do a job improperly because the homeowner does not want to pay the cost. We will not do this job for free either. As Mrs. ***** stated in her complaint, she can't get the job completed by any A/C contractor for less than we are charging, yet she still wants us to do it for less. We have exhausted all efforts and time into this matter and this will be our last response. At this point we choose not to work for Mrs. *****. Thank you. ***** *******, President AC Wizard

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

07/25/2012Problems with Product / Service
04/19/2012Problems with Product / Service
12/03/2012Problems with Product / Service

Industry Comparison| Chart

Heating & Air Conditioning, Air Conditioning Systems - Cleaning, Air Purifying & Cleaning Systems & Equipment, Air Conditioning Equipment - Room Units, Heating Contractors, Air Conditioning Contractors & Systems, Air Conditioning Supplies & Parts, Thermostats, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair

Additional Information

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BBB file opened: 06/03/2009Business started: 02/01/2002
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
PO Box 12157, Capitol Station
Austin, TX78711
(800) 803-9202
http://www.license.state.tx.us

Contact Information
Principal: Mr. James Swigart (Owner)Ms. Jennifer Lott (Office Manager)
Business Category

Heating & Air Conditioning, Air Conditioning Systems - Cleaning, Air Purifying & Cleaning Systems & Equipment, Air Conditioning Equipment - Room Units, Heating Contractors, Air Conditioning Contractors & Systems, Air Conditioning Supplies & Parts, Thermostats, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair

Alternate Business Names
Empire Mechanical Heating & A/C Inc.
Industry Tips
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters

Map & Directions

Map & Directions

Address for AC Wizard

10860 Switzer Ave Ste 103

Dallas, TX 75238-5302

To | From

LocationsX

1 Locations

  • 10860 Switzer Ave Ste 103 

    Dallas, TX 75238-5302(214) 342-2665

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*AC Wizard is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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