Company is imposing extra fixes that I don't consider necessary, but I can't deny service because of it's linked to a Home Warranty Service.
I have a contract with American Home Shield (AHS)for House Warranty. AHS sent AC Wizard to my house to repair the A/C. AC Wizard diagnosed the problem as a leaking condenser coil. Replacement of this part is covered by my contract with AHS. However, in addition to the broken part, AC Wizard also found a list of things that are not within Frisco Code, and AC Wizard will not repair the A/C unless I also repair all the items that are not under code. I am held hostage by this company because if I don't do all the repairs they are demanding, they won't repair the broken coil and AHS will also not send another company for second opinion. After getting the opinion of a City of Frisco inspector and reading the Code Handbook, I believe most of items are not mandatory code and should not be imposed on me. They are just imposing the charge on me because they know I don't have other options. AHS offer cash out option, but they only pay me about $600 for a service that AC Wizard charges about $2,800 for paying customers (non home warranty customers).
Below is the e-mail I sent to AC Wizard. They responded that all was necessary.
***** ***** <***********@gmail.com>
11:02 PM (12 hours ago)
to vferguson, maria, bcc: *****
*****, and *****
I have calmly review each of the items on the list of things that are not covered by AHS, but are necessary per City of Frisco Code. I also read the AHS contract regarding A/C. I wrote my comments next to each item.
***** - please forward my e-mail to your manager. I believe your company is trying to do the highest quality work, but that might translate in overdoing and very high cost that not every customer can afford. I would like to just get the A/C working with the minimum code required by Frisco. What happens if I agree in getting all the items listed below done and when the Frisco inspector comes, he tells me that some of the items were not a code requirement? Will I be obligated to pay for a service that was not required? Also, would you please let me know how much it cost to have the condensor coil replaced without all these code requirements?
***** - please forward this e-mail to the person that reviews what items are or are not necessary. Please let me know his opinion regarding the items that are probably needed for the installation of the condenser coil and not really a code requirement. Shouldn't these items be covered by AHS per what is stated in the contract?
UL 181 mastic sealant - this item is used to seal all joints and connections - if the joints and connections are not sealed, and are leaking that means there is a problem in my A/C system and should be classified as a problem and not a city code violation. As a problem, AHS should repair it. The AHS contract states that duckwork is covered "... In regards to ductwork, the following are covered: Plenums - Dampers - Damper-only controls - Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills."
Emer. Drain pan - per Mr. ******* this item is required if there is not one present or if the existing one does not meet minimum requirements of the code - in my case, there is one present and as the house is not that old, it should meet minimum requirements - I don't think this is a required item to bring to Frisco code
p-trap/Main drain mods - Mr. ****** said that it's not a code requirement, but could be an equipment requirement. So, this item should not be imposed on me because it's not a code requirement. If the evaporator coil requires trap or modification to the main drain line, than it should not be classified as bring to code, but should be charged to AHS as part of installing a new evaporator coil. If you use exactly the same evaporator coil that is at the house today, there shouldn't be a need for trap or modifications, because the way it is now, was approved by the city when it was initially installed.
I would like AC Wizard to:
1 - remove all the items not covered by AHS from the list of things that needs to be done that are labeled "code" necessary. I just want to have the A/C fixed without having to do all this "code" work that does not affect the functionality of the A/C
2 - if the items are necessary to make the A/C work and are part of the fixing of the condenser coil, then label it as part of the fixing and have AHS pay for it. Don't label it as "code" necessary and force me to pay for it.
3 - if AC Wizard insists that all items are code necessary, I want them to agree to not charge me if the inspector tells me differently when he's inspecting the service. I will take pictures before and after the service and show to the inspector. I will have the inspector tell me if each of the repair items done were mandatory code required or not. For all the items that were not mandatory code requirement, I should not have to pay for it.
Contact Name and Title: ***** ******* President
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@acwizard.com
We have tried on numerous occasions to explain the upgrade charges to Mrs. ***** on numerous occasions. First off she is stating in her complaint that we condemned the condenser coil. This is not the case, we condemned the evaporator coil which is a totally separate issue. The items she is disputing need to be completed in order to pass the inspection and her warranty company does not pay for these items. We need to install the emergency drain pan to fit the new evaporator coil. We have to seal the connections with UL 181 sealant. The coil does require a p-trap installation or it will not drain properly, so it is required. We can not do a job improperly because the homeowner does not want to pay the cost. We will not do this job for free either. As Mrs. ***** stated in her complaint, she can't get the job completed by any A/C contractor for less than we are charging, yet she still wants us to do it for less. We have exhausted all efforts and time into this matter and this will be our last response. At this point we choose not to work for Mrs. *****. Thank you. ***** *******, President AC Wizard