(Note: These tips pertain to the industry cited above and do not necessarily track our experience with the company in whose report they appear. In particular, industry complaints referenced below are typical of the industry as a whole, but not necessarily every company in the industry.)
If you're thinking of joining a health club, the Better Business Bureau offers these suggestions: First, visit the club at the time of day you will use it. See if the club is friendly, clean, and not overcrowded. Ask about the qualifications of the staff. Second, read and understand the terms and conditions of the agreement, whether it is month-to-month or a contract. Make sure to understand the cancellation policy. Third, you may want to check on the club's registration with the Texas Secretary of State. In some cases, the company is required to post a bond, so that if a health club goes out business, customers who have pre-paid for memberships can be paid back. For more information, contact the Texas Secretary of State at 512-463-6906 or visit www.sos.state.tx.us and search for "Registered Health Spas".