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Consumer Complaints

BBB Accredited Business since 02/06/2006

Andy On Call Handyman Service

Phone: (972) 312-8009Fax: (972) 312-8211

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
09/05/2012Billing / Collection Issues
12/17/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Refusal to make good on work performed by employee due to time elapsed.
I Have used this service multiple times over the past 3-4 years. A year or so ago I had fence gate that I wanted re-hung as the post would not carry the weight of the gate as it was currently hung. I advised their employee that I wanted the gate hung from the fence side rather than the house side as it was presently hung. He stated that he believed it would be better to re-engineer the post system on the house side instead. I deferred to his experience. Now the entire repaired system has failed. The owner of the company refuses to make good on re-hanging the gate as it should have been and as I originally requested.

Desired Settlement
I want the gate re-hung as I originally requested and any necessary repairs caused by the failure of the original repair made good.

Business Response
Contact Name and Title: ******* ********
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@helpmeandy.com
Although this work was done more than one year ago and so is out of warranty, we visited the home and repaired the fence again last week at an unreimbursed cost of $60. The Customer may want the repair to be done differently, but I have been advised by two experienced contractors that we have done the repair correctly. We recommend the gate not be slammed in order to maximize its useful life.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Despite the advice from "two experienced contractors" regarding this installation, it is still not as I originally requested and will, in my opinion, lead to a failure of the installation within an unreasonably short period of time.

I do not expect any better from this company as they have been reluctant to make good on this job all along. Again, I have had this company do a significant number of odd-jobs over the years and their antagonistic attitude towards a long time customer is deplorable.

Industry Comparison| Chart

Handyman Services, Contractor - Interior Trim, Contractor - Sheetrock, Shower Pan Replacement, Fence - Sales, Service & Contractors, Pressure Washing, Lighting Fixtures - Repair & Maintenance, Storm Windows & Doors, Fence Posts & Fittings, Fence Staining, Doors - Installation, Hardwood Floor Contractors, Remodeling Services, Bathroom Remodeling, Wallpaper Removing, Tile - Ceramic - Contractors & Dealers, Sewer Contractors, Patio, Porch & Deck Enclosures, Mason Contractors, Home Improvements, Floor Laying, Refinishing & Resurfacing, Electricians, Drywall Contractors, Doors - Repair, Contractor - Remodel & Repair, Carpenters

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.