BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 07/01/1990

Dallas Gold & Silver Exchange

Find a Location

Phone: (972) 484-3662Fax: (972) 674-2596View Additional Phone Numbers11311 Reeder Rd, DallasTX 75229-3408 Send email to Dallas Gold & Silver ExchangeView Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Dallas Gold & Silver Exchange serves North Texas with nine Metroplex locations. We buy and sell bullion and advise on precious metal investments, we buy scrap gold and unwanted jewelry, we buy and sell all types and all calibers of jewelry.

BBB Accreditation

A BBB Accredited Business since 07/01/1990

BBB has determined that Dallas Gold & Silver Exchange meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Dallas Gold & Silver Exchange's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Additional Information

top
BBB file opened: 09/01/1987Business started: 09/17/1965Business started locally: 09/01/1987
Contact Information
Principal: Mr. Dusty Clem (CEO)
Business Category

Gold, Silver & Platinum Dealers, Watches - Wholesale & Manufacturers, Jewelry Designers, Jewelry Buyers, Jewelers - Wholesale, Diamond Buyers, Appraisal - Jewelry, Watches - Service & Repair, Jewelry Repair, Watches - Dealers, Watch Bands, Jewelers - Retail, Diamonds, Collectibles, Coin Dealers, Supplies, Diamond Setters

Products & Services

We buy, sell and service: watches, diamonds, rings, jewelry, gold, silver, platinum, gold eagles, Krugerrand, engagement rings, wedding jewelry, bullion, necklaces, Rolex, Tiffany & Co., Cartier, Yurman, Avery, John Hardy, sports collectibles.

Hours of Operation
Mon: 10:00 AM to 06:00 PMTue: 10:00 AM to 06:00 PMWed: 10:00 AM to 06:00 PMThu: 10:00 AM to 06:00 PMFri: 10:00 AM to 06:00 PMSat: 10:00 AM to 04:00 PM
Refund and Exchange Policy

It depends on the type of merchandise, please call for details.

Service Area

North Texas

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.