BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 11/01/1998

Lewisville Glass & Mirror Company

Phone: (972) 436-4179Fax: (972) 420-7978

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/28/2015Problems with Product / Service | Read Complaint Details
X

Complaint
We paid for a replacement shower sweep, but they gave us the incorrect size. 3+ weeks later, they are not returning our calls.
On 11.14.14, we paid $21.65 for a 1/4" replacement shower sweep. They sold us the incorrect size. After repeated calls on our part and numerous excuses on their part, we still do not have the correct size shower sweep. We have made two trips to their office and numerous calls. We returned the incorrect one but never got a refund. They offer to check on it and call back, but that never happens. This part is readily available on Amazon, eBay, and numerous online sites. We just wanted it right away, and we try to support local businesses. But this particular business has no motivation to deal with us.

Desired Settlement
We want the 1/4" shower sweep, custom cut to match the original one we brought in and LEFT with them.

Business Response
Contact Name and Title: *** ***** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ****************@verizon.net
Customer needed a product we do not carry. It was ordered from our supplier, which was on back order and did take a while to arrive. In fact it arrived the same day *** ******* was given a full refund of $21.65. We don't order from Ebey or Ammazon we order directly from the supplier. Unfortunately it took some time getting the product. I spoke with the customer on many occasions and explained it was on order and was waiting for the product.

Industry Comparison| Chart

Glass - Plate and Window, Doors, Store Fronts, Table Tops, Windows - Installation & Service, Shower Doors & Enclosures, Mirrors, Windows

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.