This Business is not BBB Accredited
Metroplex Furniture Show, Inc.
Phone: (972) 576-0033Fax: (972) 576-3081
BBB Business Reviews may not be reproduced for sales or promotional purposes.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||6|
Complaint Breakdown by ResolutionAbout Complaint Details
|02/18/2014||Guarantee / Warranty Issues | Read Complaint Details|
Complaint: purchased mattress set, and in less then a month had problems with mattress. warranty claim took over a month. now have 2nd matress with same problem. want to return for refund and they say absolutly not - out of the question and hung up. Owner is very rude and yells at you. They treat their customers like dirt. This company should not be in business. This product is no good and we want a refund. After the owner realized what he had done and said....owner called and refunded the total amount.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|07/16/2012||Problems with Product / Service|
|04/23/2012||Problems with Product / Service|
|04/09/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Refund or Exchange Complaint Issue
Complaint: Went to store to purchase mattresses, paid for the mattresses, went to pick them up and they weren't there. Store won't refund money. Very rude!
Initial Business Response
|05/03/2013||Delivery Issues | Read Complaint Details|
Complaint Category: Delivery of unordered products
Complaint: After ordering furniture and acquiring funding for the furniture, the company decided to give me what they wanted and not what I ordered.
Business' Initial Response
Complaint Resolution: Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.
|10/11/2012||Problems with Product / Service|
Furniture - Retail, Internet Selling Services, Appliances - Installation, Appliances - Small - Dealers, House Furnishings & Services, Electronic Equipment & Suppliers - Service & Repair