BBB Accredited Business since 11/10/2008
Keith Clay Floors
Phone: (972) 463-6604Fax: (972) 475-5046
BBB Business Reviews may not be reproduced for sales or promotional purposes.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/12/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Delayed completion of repair
Complaint: Clay floors damaged my walls during the demolition faze, promised to repair them. The floor job is incomplete, sanding, staining, and refinishing.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Floor Laying, Refinishing & Resurfacing, Contractors - Flooring, Marble & Terrazzo Cleaning & Service, Tile - Non-Ceramic - Contractors & Dealers, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers