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In Dallas and Northeast Texas

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Consumer Complaints

BBB Accredited Business since 11/10/2008

Keith Clay Floors

Phone: (972) 463-6604Fax: (972) 475-5046

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/12/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Delayed completion of repair

Complaint: Clay floors damaged my walls during the demolition faze, promised to repair them. The floor job is incomplete, sanding, staining, and refinishing.
unfinished work

Business' Initial Response
The reason for the short delay. We had the payments
broken into 4 payments. The first 2 draws were
paid on schedule.The third draw the customer was
suppose to pay $5,000.00 but, He paid $3,000.00.
On Monday, the same day the customer filed the
complaint. I was unaware of him filing a complaint
at that time.I called him to discuss the shortage
of the payment. We came to an agreement to get the
job completed.It was completed.Customer satisfied.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Floor Laying, Refinishing & Resurfacing, Contractors - Flooring, Marble & Terrazzo Cleaning & Service, Tile - Non-Ceramic - Contractors & Dealers, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers


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