The company installed flooring tile in 1700 square feet of my house, and damaged the majority of my house in the process.
Flooring installation in Fort Worth, TX 76244 on July 11-15th. The primary sales rep I have been dealing with is Rodney Henshaw at Cooper Flooring. The flooring and installation was purchased through Home Depot, and Home Depot then contracted the work out to Cooper Flooring. Here is a list of the issues I have had following the installation by Cooper Flooring:
-Nails left all over the driveway, garage floor, and inside the entire house.
-grass dead in the front yard from dumping grout water, concrete water, and mortar in the grass-Rodney has photos.
-2 holes in drywall-Rodney has photos.
Damage to the paint to all interior walls-I have photos.
-large hole in carpet guest room-repaired by patch.
-used baseboards put back in guest bathroom when I paid for new baseboards to be installed and provided new baseboards.
-new baseboards had to be installed and painted by me in the living room, dining room, and hallway where there was originally carpet and they should not have had to be replaced in these areas.
-brown grout smeared over all new white baseboards-Rodney has photos.
-grout haze, lumps of glue, and lumps of grout all over new tiles.
-didn't finish until 11pm on Friday. Only 2 guys worked on Friday when I was told there would be 5 guys here.
I have already repainted the house, repaired the dry wall, painted the baseboards, and scrubbed the haze, glue, and excess grout off the floors. I asked the workers to fix the walls, baseboards and tile before they left and they said they don't do that and that it was my responsibility. That is why I fixed it myself. All of that took me about 40 hours, and there is still some white grout haze on the tiles. Also the grass is still an issue. Rodney offered me $500 for all of this damage citing that it is my fault I repaired it myself. I asked the workers to do it first, and they refused. Also it has taken Rodney 4 weeks just to email me back, so I have doubts about how long it would have taken them to repair the damage. I think that $500 is too low considering the 40 hours of my time, and the money I spent on paint, paint brushes, and drywall repair. There are also still items that I have not been addressed. I am a long time customer of Home Depot, spent $13,000 on these new floors, and did not expect for my house to be destroyed in the manner it was.
I am seeking a refund of $1,300 for the work and cost of supplies I have put into repairing the damages they caused.
There a some accuracies in the customer's complaint, but they are HIGHLY exaggerated. This has been verified by not only our internal management, but also by the management at The Home Depot. In the name of customer service, we have come to a cash settlement with the customer and have agreed to repair items that still need to be addressed.
Thank you, ******** *****
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not agree that the damages have been exaggerated which is why I have taken photos to document everything that has been done. I have accepted an agreement for settlement with Cooper; however, they have still not scheduled to have the remaining issues repaired or paid the settlement amount.