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BBB Accredited Business since 08/06/2002

Fuselier & Associates

Phone: (972) 931-6100Fax: (972) 931-5222

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/06/2016Advertising / Sales Issues | Read Complaint Details
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Complaint
Repeated contact after being told to Cease and Desist. They call every couple of weeks, based on an outdated tax lien.
This company uses outdated tax lien rolls to attempt to solicit business. Each time they call they interrupt business, require the time and attention of our employees, and refuse to honor our requests to Cease and Desist and remove us from their call lists. They called again today, and were greeted in a hostile and angry manner by our owner and CEO, who requested that I file a formal complaint with the BBB and the TX AG's office, which I am doing, posthaste.

Desired Settlement
Cease and Desist

Business Response
We called Northwest Territorial Mint twice, once at 11:43 am on March 22nd and one other time on March 23 at 10:12am, both times leaving a message with the receptionist for a call back. We were not calling on an outdated tax lien, we were calling on a foreign judgment that was filed on March 10, 2016 out of King County Superior Court. On March 23, 2016 they were taken out of the database to call and have not been called since. Only two calls were made and it appears Northwest made a return call to our office on March 23, 2016 at 12:49PM at which point they were removed from our database. It is our strict policy to only call a company three times (assuming we are just leaving messages) after the third message the company is removed from the database. If before the third call we are informed the company is not interested in our services they are promptly removed at that point and no further calls are made. There are numerous companies/competitors that provide similar services to Fuselier & Associates Financial so it is not uncommon that a company would receive numerous calls, in a short period of time, from multiple companies like ours trying to gain their business. Furthermore, there are numerous companies out there that call on tax liens, our company does NOT call on tax liens. Obviously, from Mr. ******'s comments, there seems to be an outdated tax lien floating around against Northwest. There appears to be some confusion here between our company and another company that was calling at the same time inquiring about a tax lien. Our company did call, but only twice, and has since removed Northwest from our database.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.