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Daltex Fence

Phone: (214) 295-5079Fax: (214) 432-6650

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
07/01/2014Problems with Product / Service | Read Complaint Details
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Complaint
Automatic iron gate with solar opener not installed.; only two posts installed. No answer to emails, text messages or phone calls.
A contract was signed for the installation of an automatic wrought iron fence with a solar opener. Also, a small cedar fence panel was to be installed by the iron gate. I paid half upfront ($1673) upon the installation of two posts. They never came back to complete the project.

Desired Settlement
I want my full money back. $1673.00

06/05/2014Problems with Product / Service | Read Complaint Details
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Complaint
We made a down payment and signed a contract for a wood privacy fence. They never performed the work and won't respond to calls and emails.
The Daltex salesman, Lance Dunaway, promptly came and gave us an estimate. We paid one-half down ($1,059) and Daltex sent us a receipt on March 24.
On the day of installation they sent an email saying, "some unfortunate stuff" had happened and they could not come that day. My husband talked to the owner, ***** *******, that evening. ***** indicated they had a problem with the crew showing up but absolutely would build our fence, hopefully the next week.
That's the last we have heard from them. Period. They have not returned ANY of our numerous phone calls or emails. None. Zero. I was able to reach the Lance on his cell, and he now says he no longer works for the company.
Their website shows offices in prestigious office buildings in Ft. Worth, Dallas and also one in Grand Prairie. We are still checking but have reason to believe the first two are either virtual offices or completely bogus.
Bottom line: We are out over $1,000; they did no work for us; and do not appear to want to talk to us or refund our money.

Desired Settlement
We want our deposit of $1,059 returned as they performed no work.

Industry Comparison| Chart

Fence - Sales, Service & Contractors, Contractors - Retaining Wall, Gates, Fence Staining, Fence Contractors, Door & Gate Operating Devices, Iron Work

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.