Dishonest Vendor-Failed 2 follow Building Code req. provided on City Bldg. Permit/Failed to install 30+'remote gate w/proper Frame & Track supports
I have been communicating with TX Strong Fence off and on ever since they did not complete my installation correctly. As of today, they still have not executed what they promised in multiple areas.
First, a picture paints a thousand words, so hopefully there's a photo section, so I can show what a novice/unprofessional job this company attempts to pass *** as what they refer to as
"Industry wide standard materials and finished Product".
Second, beware in the event your TX Strong Fence salesman is a ** ******** then from my perspective you'll want to video the sales presentation, get a DETAILED contract breakdown of ALL promised materials (including material grade) fence features, & installation metrics. Additionally, if there is areas where you feel there may POSSIBLY be a retaining wall, or you even remotely think there may be a one in a million chance a specific section might require additional supports/posts, then ASK & get response IN WRITING with a SIGNATURE! It is certainly NOT ethical to be hit with an up charge during Installation Day I, when the fence line, plans, et cetera have all stayed exactly the same, but now they need additional funds to "insure a "certain section is properly supported". The Salesman states he's been "doing this a long time". If this is true, it's just one additional method to screw customers out more $$,$$$'s, because this company certainly did not do a professional installation!
Third, TX Strong Fence was provided with the Frisco Building Permit for this project PRIOR to their project commencement. Our City Building Permit clearly states under on the permit document under # "300. Fence: (cont.) #303. For fences Seven (8) Feet or Greater in Height, "Posts shall be set in concrete footing of no less than 36" deep". This was not followed, and my spouse & I paid for an 8' in height board on board fence. Bottom line is, they were FULLY AWARE of the requirement by the City of Frisco AND our HOA.
Forth,the Remote Gate is so FLIMSY, even with ZERO WIND or Breeze it looks like it is Waving at you as it opens. Now IF there is even a slight breeze, then forget about trying to close it, and/or operate it, because it typically gets jammed (due to being BENT & being UNSTABLE. I don't think that the Owner understands that since this has been and is brought to his attention from the beginning, if someone gets injured, that this could be a potential Liability suit against his company.
a. I have requested that TX Strong Fence install a new, and PROPERLY supported remote gate. ((Their currently shoddily put together and installed remote gate frame work was bent in multiple place PRIOR to their crew of two driving away the day their installed it. I also brought it to their attention prior to them leaving.))
b. Properly install a NEW UNBENT remote gate TRACK, with proper supports underneath (which does NOT include flimsy WOOD supports) for the entire length of the remote gate track.
c. Straighten up and install support post to the BUILDING CODE issue by the City for this specific residential fence installation.
d. Provide a new wireless motor to open & close the remote gate upon the installation of a new, properly built remote gate and properly supported track. The new motor size must be the correct size to operate a remote gate of this size and weight, even in the event of weather with precipitation (rain / snow / sleet due to soaking into the wood, greatly increases the weight, which the current motor is not built to accommodate per Motor Specs.)
Fifth: Every single post I have measured, including the two large anchor posts for the remote gate are not "to City Code". I have asked for all Fence Posts to be executed to the City Building Code, like it is suppose to be done.
In summary, I have already expressed to the Owner (*****) I'd rather have allow TX-SF to make this right. However, I guess the Owner, & his crew have forgotten how to get to my property.
A REFUND OF THE LISTED AMOUNT: $9,766.00.
This is the total of what making this right is going to cost ME to NOT only FIX TX Strong Fences MESS, but to also haul away, and dispose of unusable garbage materials.
PLEASE NOTE: I have a tall stack of my past requests, e-mails, phone calls and conversations attempting to get ***** who identifies himself as the "Owner of TX Strong Fence" to please come redo and fix his crews messes. He did have some guys come back and fix one section. However the Remote Gate is so FLIMSY that even with NO WIND, or Breeze it looks like it is Waving at you as it opens. IF there is even a slight breeze, then forget about trying to close it, and/ or operate it, because it typically gets jammed (due to being BENT and UNSTABLE. I don't think that ***** gets the fact that since this has been brought to his attention from the beginning that if someone gets injured, that this could be a potential Liability suit against his company.
1. Install a new, and PROPERLY supported remote gate. ((Their currently shoddily put together and installed remote gate frame work was bent in multiple place PRIOR to their crew of two driving away the day their installed it. I also brought it to their attention prior to them leaving.))
2. Properly install a NEW UNBENT remote gate track, with proper supports underneath (which does NOT include flimsy WOOD supports) for the entire length of the remote gate track.
3. Straighten up and install support post to the BUILDING CODE issue by the City of Frisco, TX for this specific residential fence installation.
4. Provide a new wireless motor to open and close the remote gate upon the installation of a new, properly built remote gate and properly supported track. The new motor size must be the correct size to operate a remote gate of this size and weight, even in the event of weather with precipitation (rain / snow / sleet due to soaking into the wood, greatly increases the weight, which the current motor is not built to accommodate per Motor Specs.)
I have already expressed to the Owner (*****) that I would rather allow him to make this right, however I guess he and his crew has forgotten how to get to my property.
At this point, I want a refund because I don't see this getting done RIGHT, that is, if the work is executed by TX Strong Fence - they have certainly had plenty of chance and PLENTY of time to come back and do the right thing, but have chosen not to take the route of an Ethical Company.
The owner ***** has been back to this location seaveral times and tried to schedule the gate repair but the customer could only be available on Mondays or Fridays. WE went back out on the next Monday but he wasn't home. We came back out the following Monday and we repaired the fence, the customer did not allow us to repair the gate insisting that we build a new gate altogether. We will be happy to repair the gate but it does not need to be replaced.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, let me get to the bottom line right up front, this business owner is only attempting to cover his back side, instead of step up and doing what was promised to his customer by his company sales person *** ******* and our contractual agreement. Additionally, as of today we have never received any official pre-printed official documents with the supposed owners name (partial or full name), NOR any official Texas Strong Fence company physical business address, which seems very strange, if in fact a company is legitimate, and does business ethically with the public.
Please view our below rebuttal to Texas Strong Fence's untruthful initial response to this complaint:
1. FINALLY, EIGHTEEN MONTHS AFTER OUR contractual agreement and my spouse & I, along with us PAYING Texas Strong Fence in FULL prior to the completion of our job, which was a gross mistake on our part, the supposed owner ("*****") of Texas Strong Fence FINALLY decides to grace my property with his in person presence.
At this in person meeting, ***** FINALLY acknowledged our multiple complaints seriously (all of which had previously been detailed in e-mails sent directly to ***** and his company multiple times) Our agreed goal at this meeting was for "*****" to get an in person visual of this agreements multiple gross deficiencies, to acknowledge in person that the City of Frisco's Building Permit Building Codes which had been provided to Texas Strong fence prior to construction commencing had not been followed by the Texas Strong Fence's installation crew, specific items which still had not been provided, such as additional Remote Gate Openers), along with a third walk thru gate which was never installed. Last but not least, the final goal of this meeting with ***** was that he acknowledge his sales person (Rod), had maliciously ignored a high number of messages which had been transmitted to his working and active business mobile phone device.
2. This business owner is a bald face liar. We have been consistently communicating with this business, now for an APPROXIMATE EIGHTEEN MONTH PERIOD PAST WHEN THEY DID NOT COMPLETE THIS JOB PER THE CITY OF FRISCO BUILDING PERMIT CODES, in which multiple copies where provided to TX Strong Fence & Deck well PRIOR time wise to the very first day their crew arrived to execute any on site fence construction. Hopefully he will remember he cannot run from a paper trail of e-mail, photographs, itemized telephone records, video, City Building Permit Codes which were not followed, et cetera. My proposal to settle this is far less costly to Texas Strong Fence than alternate routes, which hopefully we will not have to take.
Texas consumer laws are pretty clear, and the length of time we have been communicating with TX Strong Fence about their short comings after we had paid in full, can easily be proven in court if needed. If needed, with the paper trail of multiple e-mails, phone records, photographs and videos, all of which have previously been provided to Texas Strong Fence owner and company, that Texas Strong Fence has not just executed their contractual duties, but has also been malicious in their actions of not completing our contracted agreement - which again was agreed & FULLY PAID, WELL OVER 15 MONTHS NOW.
FINALLY... AFTER SIMONS INITAL DAMAGE CONTROL MEETING:
a. One request which I made crystal clear to ***** in the meeting where he FINALL showed up in person, was that ALL WORK MUST BE SET UP BY APPOINTMENT due to the fact that I travel extensively. ***** AGREED THIS IS NOT A PROBLEM, and would call a few days ahead to schedule a date/time for work to be executed for all of our issues.
b. No one called from TX Strong Fence, and I get a call from my spouse, who is freaking out as to why that Texas Strong Fence has just shown up on our property and asking me if I knew anything about why they were present on our property. I was out of State, and not a happy consumer because again, TX Strong Fence was not following our agreement. Probably because they would prefer that I am not there to watch over their job, so I can see if corners are being cut, as they did in their initial construction. I made it clear to the crew Forman that he an his owner ***** needed to do a better job communicating, and that the agreement between the Owner & I was that there will be NO WORK executed without me present on the property. Again, this was agreed between the Owner ***** and I at what I call 'The Damage Control Meeting'. I expressed that they must make an appointment, as agreed, and that I would be present during all work - as agreed with TX Strong Fence owner. They attempted to argue, but finally left.
b. Texas Strong Fence owner did call later, and he and I meshed our schedules and set a date/time for his construction crew to come back and start fixing the problem issues. Prior to the Forman departing that day, we physically both went and looked over the horribly CRAPPY and UNPROFESSIONAL construction job that the Texas Strong Fence Crew constructed for a remote gate.
What do I mean:
1. The two wheels are crappy quality
2. Track was never set up level.
3. Track portion which is not supported by the cement on the garage entry driveway cement is
sitting on WOOD for support. ***, I wonder how long it will be before the track becomes completely unreliable - not to mention unstable, et cetera. This ALL was brought to the attention of TX Strong Fence Owners in person. ***** agreed with me verbally on how unreliable & unacceptable
This construction and used support material will prove to be in the end. Just this one item example should give you a very strong impression & proof of how UNRELIABLE, and SHODDY TX Strong Fence's construction approach is, along with their choice of LOW COST materials, instead of 'doing it right' from the start. By the way, the Forman (Jose, I believe), who sent back to work on the deficiencies, whole heartedly agreed that the remote gate needs to be COMPLETELY REDONE for a variety of reasons. Some of which is supports which were TO SHORT were being welded together in the middle and were still being used as a major support joint. By the way, ***** also admitted this fact when he was physically present. Additionally the bottom horizontal supports look like a roller coaster track. No, this is NOT an exaggeration.
c. RESULT: A TX Strong Fence construction crew did show up and correct one fence segment. However, all of the other issues still remain unresolved.
d. There has been NO FURTHER Communications, or further discussions with ***** the owner of Texas Strong Fence.
Just so there is zero confusion, OUR STANCE STILL REMAINS EXACTLY AS WE PREVIOSLY COMMUNICATED in our INITIAL BBB Formal Written Complaint. However, we are hopeful that the owner wakes up, and does the right thing by us as his customer, so this can be resolved without taking legal actions to get his attention. We still will require there be a mutually agreed upon set date/time for continued work by Texas Strong Fence to be on property to complete deficiencies we have outlined in our previous communications with Texas Strong Fence.
We are very much looking forward to Texas Strong Fence's response. Last, if Texas Strong Fence is in fact a legitimate business, then we are formally requesting to be made aware in writing and have specific clarification as to the formal physical address of Texas Strong Fence company, along with the full name of the either the sole proprietor, OR the names of all principle owners within Texas Strong Fence's response to this communication.