BBB Business Review
This Business is not BBB Accredited
Zing Auto Coverage
(866) 602-0077View Additional Phone Numbers14902 Preston Rd Ste 404 -416, Dallas, TX 75254-9105http://www.zingauto.com
BBB Accreditation
On 09/12/2011 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Zing Auto Coverage's rating include:
- Length of time business has been operating.
- 33 complaints filed against business
- Failure to respond to 25 complaints filed against business.
- One complaint filed against business that was not resolved.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Guarantee / Warranty Issues | 12 |
| Problems with Product / Service | 19 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 33 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: January 2009, TX
Contact Information
Primary Contact: Mr. Cody Wray (Customer Contact)Business Category
Extended Warranty Contract Service Companies, Auto Service Contract Companies
Industry Tips
Home WarrantiesKnow the Facts about Auto Service Contracts
LocationsX
1 Locations
14902 Preston Rd Ste 404 -416
Dallas, TX 75254-9105(866) 602-0077Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Zing Auto Coverage is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Extended Warranty Contract Service Companies
Home WarrantiesKnow the Facts about Auto Service Contracts
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.