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Extended Warranty Group

Phone: (214) 265-6536

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/03/2015Problems with Product / Service | Read Complaint Details
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Complaint
I am unable to contact their subsidiary, ElectronicWarranty.com via e-mail. Their website has also disappeared with no notice or information.
I purchased a 3 year extended warranty on my laptop on March 30, 2013 with the username: ***********@gmail.com from Extended Warranty Group's subsidiary company, ElectronicWarranty.com. I was given a URL link at the time to the website to register and upload my receipt for the warranty which were confirmed to be received.

The other day, my laptop started having problems and was outside of the warranty period of the manufacturer so I attempted to contact to file a claim via the URL provided in the initial e-mail correspondence. Unfortunately, the link to the website no longer works. Going to the website URL www.electronicwarranty.com gives shows a page with a denial of access and no message about the current status of the company.

I then attempted to contact ExtendedWarranty.com by replying to the initial e-mail, but haven't received a reply. I have no other avenues of communication with the company and wish to open a claim on my insurance as my laptop is failing and I need it for school and work.

Desired Settlement
I would like to know the current status of their subidiary ExtendedWarranty.com and be contacted by someone who can help me file my warranty claim.

Industry Comparison| Chart

Extended Warranty Contract Service Companies, Internet Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.