I took my truck to Engine Rebuilder in January of 2012 because of a blown motor since January the motor has blown up again 2
I took my truck to ENGINE REBUILDERS 3540 Irving Blvd Dallas, TX 75247 (214)237-4415
in January 2012. They rebuilt my motor for $4,597.01, I picked up the truck on Feb 16, 2012 and on May 27, 2012 the motor blew up again.
I brought my truck back to Engine Rebuilders because they gave me a 6 month warranty on the work they did. They told me that the reason it blew up again is because 2 injectors went bad and washed out the rings in those two cylinders... Engine Rebuilders replaced two injectors back in January, I took all 6 injectors to a specialist and paid $234.00 out of pocket to get them tested and all 6 were bad. My problem is that Engine Rebuilders didn't mark which two injectors they replaced, so therefore, I don't know if the two cylinders that the rings washed out are the two they changed or not. Did they even put in two new injectors in? They told me it wasn't their fault; therefore their warranty wasn't going to cover anything but the two injectors they had changed. When they said that I asked them to put everything in the back of my truck and I would pick it up, their answer was that they couldn't do that. I told me Icould get my truck back but they would keep my motor. I filed a claim with the BBB, and when they found out, they told me they would give me a discount , and we're only going to charge me $2,500.00 but I had to pull the complaint from the BBB, David Silva asked me to call BBB right in front of him to make sure I pulled the complaint.From my perspective I was cohered into doing this. After I called to try and pull the complaint. Engine Rebuilders fixed my truck again. When I went to pick up my truck on July 24, 2012 they now charged me $4,120.00 and David Silva told me I had to sign the invoice saying everything was taken care of so his BBB rating wouldn't go down.
On July 26, 2012 I took my truck back to Engine Rebuilders because they forgot to charge the A\C. The A\C wouldn't charge so they figured out that the fan clutch was bad, so they put a new one on.
On July 27, 2012 I noticed antifreeze leaking out of the radiator, I got under the truck to look and the bracket that holds the wiring for the fan clutch was zip tied to the fan shroud since it was not put on correctly, it rubbed a hole in the radiator, I took it back to Engine Rebuilders and they fixed it at no cost.
On July 28, 2012 The turbo went out so I called David Silva at Engine Rebuilders he told me that it had nothing to do with them. So I decided to take my truck and have it fixed somewhere else. The new turbo was put on Aug 24, 2012, when they took the truck for a test drive the mechanic got 100 yards out of his parking lot and the fan clutch came off the pulley, destroying the radiator, serpentine belt, fan shroud, and broke the pulley off the power steering pump. Once again I brought it back to Engine Rebuilders because you could tell the fan clutch was not put on properly, the nut on the fan clutch was stripped out and they had just changed it out and it was only driven for two days with the new fan clutch. Engine Rebuilders pulled the truck apart to figure out what happened. They came to the conclusion that it wasn't their fault. They said it was due to a bad power steering pump. Engine Rebuilders came to the conclusion that they would pay for labor and I had to pay parts. I brought David the new power steering pump and they were going to provide the rest of the parts for $543.00.
On September 28, 2012 I called Engine Rebuilders to see when my truck would be ready the gentlemen I spoke with, Angel, told me it should be ready on Saturday September 29, 2012 On October 1, 2012 I called to see it was ready and David Silva told me they were still waiting on the fan shroud.
On October 3, 2012 I called again and David Silva said it was running great and ready to be picked up. I was out of town so. On October 5, 2012 I went into Engine Rebuilders to pick up my truck and David said it. Continue next page
wasn't ready yet and they were waiting on a fan clutch. I told David I need the truck so I went and bought a new fan clutch brought it to Engine rebuilders, when I dropped it off David Silva told me to come back at 4:00 PM. When I got there at 4:00PM David Silva said they were almost done fixing it and it would be a little bit longer, I went to the back of the shop where they were working on my truck, the gentlemen working on my truck, was pouring antifreeze into the radiator I thought that was strange because David Silva had told me they had it running all ready. So I asked him if they had started the truck yet and he said NO. All of a sudden the antifreeze was pouring out of the block of the motor the gentlemen working on it looked and the freeze plugs weren't in the motor they had fallen out. I went back into the office and David Silva said the truck wasn't going to be ready that day but he would try to have it by October 6, 2012.
I called David Silva on October 6, 2012 around 12:00PM and he said that now there was a crack in between the transmission and the motor block, at that point I told David not to do anymore work on my truck because he said he needed to pull the motor out. I didn't speak with David or anyone else from Engine Rebuilders until Wednesday October 24, 2012 David Silva told me he had pulled the motor and that the pressure plate on the clutch had broken off and cracked the housing in between the motor and transmission and that now I need a clutch kit. I Got them the clutch kit and when they went to start the truck they couldn't get it to start so they tore the motor down without asking me and the motor is blown up again they want to charge me again for the motor cause they say it isn't their fault, its due to a bad turbo when I have talk to 5 different certified diesel Mechanics and they said it's not possible what David and Angle are saying these guys don't want to take responsibility for their actions they have damaged the cab of my truck.... The bell housing on the transmission they forgot to take the top two bolts out so the housing on the transmission is cracked we have taken the truck out of engine rebuilders shop and it is now being fixed by another company what we feel is fair here is that they pay the bill at the other shop where it is being fixed now and the $861.00 that I paid them for work I did nit authorize. The estimate for this 3rd repair is $6,530.28..
Business' Initial Response
Dear Mr. Lee Stallings,
Engine Rebuilders tried to help Mr.******* as much as we could. Mr. ******* insisted bringing in his own parts because did not want to pay our price. He delayed us on the repairs for more than 2 months. He said him and his wife had there baby and thats what took him so long to bring the parts. Mr. ******* drove his vehicle with with bad injectors and he melted the pistons the 1st time. The second time he drove his truch with a bad turbo unit which intern caused severe engine damage. We offered to Mr. ******* to fix the vehicle at cost as the 6 month warranty had already expired. He chose not to fix the vehicle with us and told us to box the engine up and he would pay us for what had been done so far.
Consumer's Final Response
Hello I have not heard anything on this complaint since March. I would like to know what the status is on it... I am completely Dissatisfied with the customers response. Engine Rebuilder say they offered me a solution which is to pay them more money. I have paid them twice to rebuild my motor and it is blown up again and they say it's not their fault. when I have had 3 Certified Diesel Mechanic look at my blown up motor and they all have said that its due to bad injectors and faulty valve adjustment done by Engine Rebuilders. Engine Rebuilders replaced all 6 of the injectors back in July of 2012. Frankly ,this is ridiculous, I know that we can go back and forth tit for tat but come on ,if this was Mr. David Silva's Truck or Mr. Angel Delgado Truck and I rebuilder there motor twice and it blows up for the third time and I keep saying its not my fault you need to pay me to rebuild it again I am pretty sure they would not be happy.. I would really like to get this resolved ASAP I would like to take it to Arbitration. When can sit down like grown men and get this worked out once and for all.
Business' Final Response
Dear Mr. Stallings 3/13/13
We are responding to the letter we received concerning Mr. *******. We have offered Mr. ******* a solution to repair his vehicle but he refused. This is not a warranty claim as Mr. ******* 6 month warranty has expired. This is the second time that we have helped Mr. ******* repair his vehicle, the 1st time the injectors damaged the engine. The 2nd time his turbo was damaged which intern damaged the engine. We don't understand why Mr. ******* would say he never approved authorization for parts when clearly he provided almost all the parts. We only provide fan shroud, radiator, & antifreeze. We also don't understand why Mr. ******* would say we refuse to pay for damage he claims we did to the back of cab. It is clearly written on the invoice # 216 in writing that we would fix the cab if he provided the truck back. We are willing to help customer, just pick up the phone and give us a call (214) 237-4415.