BBB Accredited Business since 04/09/2013
Star Energy Conservation A/C
Phone: (214) 350-9500
BBB Business Reviews may not be reproduced for sales or promotional purposes.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/05/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Delayed completion of repair
Complaint: Air Conditioner not working for about 3 weeks called they said they would come and they have never showed up
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|01/25/2013||Problems with Product / Service | Read Complaint Details|
Complaint: This company is doing services in the state of New Mexico without a license. I told they that I was going to put a bussiness in my house and they did'nt get a permit and I'ts been over a month they put the unit nor they have put any of the vents not filter jet. I also call them to tell them about my problesm that the unit was not working and they took about three weeks to come and fix it. We were without heater for 3 weeks and still my electrical bill came 226 dollars when they also said that the unit was energy saver. Also when I aplaid for the credit they never told me there was a 30 dollar fee so my new bill was 7030.00 instead of 7000.00 dollars.It is a company that we should not trust. They say that they are going to call you and fix the problem but it is been over a month and they have not fix anthing and I am getting behind on my payments.
Consumer's Final Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|12/12/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Improper or inferior service
Complaint: HVAC WILL NOT COOL. HAVE CALLED OWNER ABOUT PROBLEM BUT SO FAR NOTHING HAS BEEN DONE.
Business' Initial Response
Complaint Resolution: Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.
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