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Consumer Complaints

BBB Accredited Business since 11/08/2010

Chuck Harts Energy Connection LLC

Phone: (469) 585-0399

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/16/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I never received an invoice for the services I paid for. Also, I did not receive an energy score for the audit performed.
Owner assured he was going to email my invoice and energy audit score to me after he performed services. I paid for the services on site thinking he would hold his end of the deal. After a week, I did not receive anything. I contacted him 2 other times after each week that passed. It has been a couple of months now and I still have yet to receive the invoice and audit score. All I am looking to receive is what I paid for.

Desired Settlement
I just want my invoice and audit score that I paid for.

Business Response
I am sending a copy of the invoice to the customer via email listed. When we did the energy evualation we were only going to give him the report stating his leakage information on his duct system and the house air leakage. We were also to give him reccomendation on improvements. My printer has been sent off for repair. If the printer is not repaired within another two weeks I will send info via email msg.
Chuck hart

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive my evaluation that shows the efficiency rating for my house based on the data they collected. I only received a receipt. Business is still working on this. Please do not close case.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.