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Consumer Complaints

BBB Accredited Business since 11/19/2012

Bewley Electric Company

Phone: (972) 548-9111Fax: (972) 569-8778

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
This company has not completed work on an existing contract. They have damaged property. They cannot work to the quality that I require.

****** **** and his crew came to work at my home in McKinney, Texas as subcontractors to Parker Contracting. I contracted with Bewley Electric (Mr. ******* employer) to replace all existing wiring in my home. This contract was to be 'all inclusive'. It became clear immediately that Mr. **** had little regard for the historic home, as he gouged the floors in two different rooms with his heavy metal ladder. The crew accomplished their initial work very quickly, but the work was not done well. I'm not at all happy with the number of 'pancake' boxes used. It's very hard to find fixtures that will cover these, and they leave no space for the wires themselves. Electrical boxes are placed with different alignments, and light switches should be oriented with nearest proximity. We have to reset breakers much too often. Unfortunately, Mr. **** has let me know that he 'cannot keep coming around'. I will have to locate another electrical contractor.

Desired Settlement
I would like to request a settlement in the amount of $1,000.00. Although the job has not been completed, it is requested that Bewley Electric not return to the work address.

Business Response
Contact Name and Title: ***** ****/Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********@aol.com
We (Bewley Electric) wired Mrs. ******** house approx. 1 year ago, as our proposal to her is dated 4-3-12. In the customers complaint she states that we gouged her floors in 2 different rooms with our metal ladders. We do not use metal ladders as they conduct electricity and are not safe in our profession.We use fiberglass ladders with rubber boots on them. At this time that we worked in the 2 rooms she mentioned the floors were covered with old carpet so therefor it isn't possible that we damaged her floors. The floors were not worked on until we had completed our work in the two rooms mentioned. In reference to her complaint about the pancake boxes we used, they are standard contractor grade& by the time the house was ready for the fans & lighting fixtures were to be installed, Mrs. ******** had already terminated our contract which was detailed and not all inclusive as she statees and a copy of our detailed proposal can be emailed to the BBB as proof to exactly what she hired us to do. Mrs. ******** terminated our contract with a balance of $1,811.36 as well several extra days of work in the amount of $1,500.00 for that additional work she had requested. This was the day she terminated our contract and told us not to return to the job address. ****** **** informed Mrs. ******** that, that was fine and also informed her that the remaining balance of the contract as well as that days work we would not charge her for and that would have brought the total of what she owed us over $3,000.00 we would just write it off. This was also the day that she and ****** **** made a mutual agreement that we would not return to the job address and we haven't been back since. That was 3.5-4 months ago.At that time our work on the contract was 95% complete and had been inspected by the City Of McKinney and has passed ***** inspection. As for the general contractor over the job that she named in the complaint **** ****** (owner of ****** Contracting) we have worked with for over 20 years. We both as did several other contractors that Mrs. ******** termintated tried to make her happy in any way with every thing that she had requested from us and nothing made her happy. Also **** ****** names in this complaint would like to be contacted by some one at the BBB in reference to this and his cell number is XXX-XXX-XXXX. Here is a list of contractors that Mrs. ******** have terminated that we have confirmed by Mrs. ********. 2- Insulation Personel, 4- Plumbers, 1- Painter, 1- A/C Personel, 2-3 Electricians, 2-3 Foundations Personel, 1- Tile Contractor, 1 General Contractor and a number of Sheetrock Contractors.Our desired resolution to this complaint we would like to have an arbitration as we feel that we do not owe Mrs. ******** $1,000.00. Thank you for your time.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
In regards to Bewley's response to my complaint; ****** **** requested release from our contract. A historic restoration is not the same as a new house installation, and Mr. **** knew this when quoting the project. The high dollar amount on the contract for this job was to accommodate the uncertainties in a restoration such as this.

Unfortunately, the crew did gouge floors in two rooms. These rooms never had carpet.

Please address the fact that Bewley Electric was asked to return to this address in order to send a live wire to a box approximately eight months after initially installing the wire. Installation of attic insulation revealed this oversight.

Mr. **** added charges totaling approximately $700 for LED can lights (4 of them). These lights cost $40 each at Home Depot. This bill was also paid.

In reference to the statement that the electric wiring has passed *** inspections, that is not true. Final electrical inspection on this property has not been performed. Bewley Electric resigned from this project before work was completed. The work that was completed was sub-par, and property was damaged. At this point, the rooms are not ready for the installation of lighting fixtures. Completion of the taping and bedding is currently underway.

Mr. **** and Mr. ****** cannot perform work of the quality, or with the integrity that is required.

As far as the list of contractors terminated, please reference company names. There have been no terminations of contracts and no one has been fired. Upon completion of poor work, contractors have been paid. In this instance, work was not completed, partial work was performed poorly, and the company was still paid. Bewley Electric was paid in the amount of $15,200.00 The Better Business Bureau rating should reflect the work performed by each company that it references. This company is not rated correctly.

The working parameters are listed above. Mr. ****** is no longer employed at this property. His ethics are highly questionable. It is the right of homeowners to select those contractors they believe are trustworthy, hard working and skillful. Sometimes they convey a skill that they do not own.

The only company that continues to work at this property from Mr. ******'s crew is his A/C contractor, ***** **** of *****'s Heating and Cooling. Mr. **** is still on the job because his work is not yet completed.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.