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BBB Accredited Business since 01/15/2008

Oncor Electric Delivery (Headquarters)

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Phone: (888) 313-6862Fax: (214) 486-68801616 Woodall Rogers Freeway, Suite 6C-006, DallasTX 75202

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BBB Accreditation

A BBB Accredited Business since 01/15/2008

BBB has determined that Oncor Electric Delivery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Oncor Electric Delivery's rating include:

  • Length of time business has been operating.

Factors that raised Oncor Electric Delivery's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 112 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

112 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues42
Delivery Issues9
Guarantee / Warranty Issues1
Problems with Product / Service60
Advertising / Sales Issues0
Total Closed Complaints 112

Additional Complaint Information

Complaints are regarding repair issues. Specifically, customers complained of the length of time the company took to repair power outages affecting their homes which in turn left the customers with out power for extended periods of time.

Additional Information

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BBB file opened: 03/07/2001Business started: 10/09/2007New Owner Date: 10/09/2007
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Richard Sorell (Director)
Business Category

Electric Companies

Products & Services

Electric delivery company.

Alternate Business Names
Oncore Electric Delivery Company, LLC
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