BBB Accredited Business since 01/15/2008
Oncor Electric Delivery (Headquarters)Find a Location
Phone: (888) 313-6862Fax: (214) 486-68801616 Woodall Rogers Freeway, Suite 6C-006, Dallas, TX 75202
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A BBB Accredited Business since 01/15/2008
BBB has determined that Oncor Electric Delivery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Oncor Electric Delivery's rating include:
- Length of time business has been operating.
Factors that raised Oncor Electric Delivery's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 112 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||42|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||60|
|Advertising / Sales Issues||0|
|Total Closed Complaints||112|
Additional Complaint Information
Complaints are regarding repair issues. Specifically, customers complained of the length of time the company took to repair power outages affecting their homes which in turn left the customers with out power for extended periods of time.
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Richard Sorell (Director)
Products & Services
Electric delivery company.