BBB Accredited Business since 11/01/2006
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A BBB Accredited Business since 11/01/2006
BBB has determined that Ambit Energy Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Ambit Energy Holdings, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 570 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||49|
|Billing / Collection Issues||320|
|Guarantee / Warranty Issues||15|
|Problems with Product / Service||183|
|Total Closed Complaints||573|
Additional Complaint Information
During the first quarter of 2014 this business has received an increase in complaints. Complaints are regarding billing issues and contract issues. Specifically customers complain about unexpected increases in the cost of the service and unexpected changes in the terms of the contract. In April of 2014, Ambit Energy met with the BBB. The business cooperated with the BBB regarding the pattern of complaints. The business states that due to an extremely cold winter, the usage of energy has increased. As a result, the cost of the service to consumers has increased. Additionally, the business states that it is now only offering adjustable rate contracts.
On March 25, 2015 BBB Dallas notified Ambit Energy of a spike in the number of complaints that allege that consumers' energy plans/rates changed without reasonable prior notification. On April 15, 2015 Ambit Energy provided the BBB with a plan to address this matter. BBB will monitor the complaint activity for 6 months from that date to determine if this pattern of complaints has been addressed.
Customer Reviews Summary Read customer reviews
12 Customer Reviews Customer Reviews on Ambit Energy Holdings, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12 Customer Reviews|
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Ms. Patricia Zacharie (Corporate Counsel)Customer Contact: Ms. Arthelia Harris (Executive Response Compliance Specialist)Ms. Laurie Rodriguez (CFO)Mr. Jere Thompson (CEO)Mr. Stephen Wagner (VP of Operations)
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