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BBB Accredited Business since 11/01/2006

Ambit Energy Holdings, LLC (Headquarters)

Phone: (877) 282-6248Fax: (214) 969-59281801 N Lamar St Ste 200, DallasTX 75202-1726 Send email to Ambit Energy Holdings, LLC

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BBB Accreditation

A BBB Accredited Business since 11/01/2006

BBB has determined that Ambit Energy Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Ambit Energy Holdings, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 570 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

573 complaints closed with BBB in last 3 years | 271 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues49
Billing / Collection Issues320
Delivery Issues6
Guarantee / Warranty Issues15
Problems with Product / Service183
Total Closed Complaints 573

Additional Complaint Information

During the first quarter of 2014 this business has received an increase in complaints. Complaints are regarding billing issues and contract issues. Specifically customers complain about unexpected increases in the cost of the service and unexpected changes in the terms of the contract. In April of 2014, Ambit Energy met with the BBB. The business cooperated with the BBB regarding the pattern of complaints. The business states that due to an extremely cold winter, the usage of energy has increased. As a result, the cost of the service to consumers has increased. Additionally, the business states that it is now only offering adjustable rate contracts.

On March 25, 2015 BBB Dallas notified Ambit Energy of a spike in the number of complaints that allege that consumers' energy plans/rates changed without reasonable prior notification. On April 15, 2015 Ambit Energy provided the BBB with a plan to address this matter. BBB will monitor the complaint activity for 6 months from that date to determine if this pattern of complaints has been addressed.

Customer Reviews Summary Read customer reviews

12 Customer Reviews Customer Reviews on Ambit Energy Holdings, LLC

Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 12 Customer Reviews

Additional Information

top
BBB file opened: 11/01/2006Business started: 01/01/2006
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. Patricia Zacharie (Corporate Counsel)Customer Contact: Ms. Arthelia Harris (Executive Response Compliance Specialist)Ms. Laurie Rodriguez (CFO)Mr. Jere Thompson (CEO)Mr. Stephen Wagner (VP of Operations)
Business Category

Electric Companies, Energy Service Companies, Multi-Level Selling Companies, Business Opportunity Companies

Alternate Business Names
Ambit California, Ambit Energy Holdings LLC, Ambit Illinois, LLC, Ambit Marketing, LLC, Ambit Midwest, LLC, Ambit New York, LLC, Ambit Northeast LLC, Ambit Texas, LLC, Ambit Energy
Industry Tips
Multi-level Marketing

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.