Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
On January 22, 2014, Neiman Marcus stated on its' website, that some of their customers' payment cards were used fraudulently. It appears that customers that shopped at Neiman Marcus between July 16, 2013 to October 30, 2013 potentially had the payment card information stolen. As of January 22, 2014, Neiman Marcus states that approximately 2,400 customer payment cards used at Neiman Marcus and Last Call stores were subsequently used fraudulently.
The company is offering one free year of credit monitoring and identity-theft protection to customers for whom they have contact information who shopped with them between January 2013 and January 2014. The company recommends that you check your payment card statements for any suspicious activity and call your card issuer to report it. Also, contact your local Neiman Marcus store or call the credit division at 1-800-685-6695. The company states that the Neiman Marcus card provides that you have zero liability for any unauthorized charges if you report them in a timely manner.
On August 6, 2013, the Federal Trade Commission (FTC) announced a finalized Consent Order agreement with retailer Neiman Marcus settling charges the company sold products containing real fur when it was advertised as fake or "faux" fur material.
Specifically, the investigation found Neiman Marcus to have incorrectly labeled and sold merchandise as "faux" fur produced when in fact they were real animal fur as well as not identifying the animal that produced the fur, violating the Fur Products Labeling Act (Fur Act) and Fur Rules.
Under the settlement orders issued by the FTC, Neiman Marcus agreed to stipulations prohibiting the company from violating the Fur Act and Fur Rules which includes misrepresenting real fur as fake or "faux" produced. Additionally Neiman Marcus is ordered to demonstrate compliance with the FTC's stipulations by disclosing advertising methods upon request to the FTC as well as maintain marketing records ensuring compliance.
The Consent Order agreement resolves only potential liability for law violations per the settlement purposes only and should not be considered an admission of guilt. This order was finalized by the Federal Trade Commission on July 18, 2013.
For more details visit: http://www.ftc.gov/news-events/press-releases/2013/08/ftc-approves-final-orders-settling-charges-against-retailers