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BBB Accredited Business since 01/01/1956

Neiman Marcus Company (Headquarters)

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Phone: (214) 741-6911Fax: (214) 742-4904View Additional Phone Numbers1618 Main St, DallasTX 75201-4720 Send email to Neiman Marcus CompanyView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/01/1956

BBB has determined that Neiman Marcus Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Neiman Marcus Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 288 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

288 complaints closed with BBB in last 3 years | 92 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues49
Billing / Collection Issues19
Delivery Issues29
Guarantee / Warranty Issues6
Problems with Product / Service185
Total Closed Complaints 288

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Neiman Marcus Company

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 01/01/1927Business started: 09/01/1907
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of State Health Services
1100 W 49th St
Austin, TX 78756-3101
(512) 834-6600
http://www.dshs.state.tx.us

Contact Information
Principal: Ms. Mia Beasley (Operations Manager)Customer Contact: Ms. Zabada Hendrix (Customer Care Manage) Lori Banks (Executive Services)Ms. Victoria Castilla (Complaints)Mr. Edward Castillo (Care Center Manager)Ms. Jennifer Gaona Mrs. Diana Garner (Assistant Controller for Accounts Payable) Chris Howe-Dominguez (Executive Assistant – GM)Mrs. Pam Hunt (Assistant Contoller to Accounts Payable)Ms. Karen W. Katz (Pres CEO Neiman Marcus Stores) Deborah Lindsey (Executive Services)Ms. Debra Stalarow
Related Businesses
Horchow Mail Order, Inc. - PO Box 650589, Dallas, TX
Business Category

Department Stores, Clothing - Retail, Shoes - Retail, Mens Clothing & Furnishings - Retail, Mail Order & Catalog Shopping, Luggage - Retail, Jewelers - Retail, General Merchandise - Retail, Draperies & Curtains - Retail & Custom, Cosmetics & Perfumes - Retail, Bakers - Retail

Alternate Business Names
Bergdorf Goodman, Last Call, Neiman Marcus Last Call, Neiman Marcus, Neiman Marcus Stores

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.