BBB Accredited Business since 10/01/1968
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A BBB Accredited Business since 10/01/1968
BBB has determined that J C Penney Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised J C Penney Company, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 791 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||112|
|Billing / Collection Issues||41|
|Guarantee / Warranty Issues||28|
|Problems with Product / Service||529|
|Total Closed Complaints||791|
Additional Complaint Information
Complaints are regarding service and delivery issues. Specifically, customers allege receiving wrong items when placing online orders.
Contact InformationPrincipal: Ms. Stephanie Voss (Sr. Project Specialist (C)Ms Carri Cater (Sr. Project Speciali)Mr. Kevin Markey (Sr. Project Manager)
Products & Services
This company is a retail department store.