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BBB Accredited Business since 10/01/1968

J C Penney Company, Inc. (Headquarters)

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Phone: (972) 431-1000Fax: (972) 431-9140View Additional Phone Numbers6501 Legacy Dr, PlanoTX 75024-3612 Send email to J C Penney Company, Inc.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 10/01/1968

BBB has determined that J C Penney Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised J C Penney Company, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 791 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

791 complaints closed with BBB in last 3 years | 244 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues112
Billing / Collection Issues41
Delivery Issues81
Guarantee / Warranty Issues28
Problems with Product / Service529
Total Closed Complaints 791

Additional Complaint Information

Complaints are regarding service and delivery issues. Specifically, customers allege receiving wrong items when placing online orders.

Additional Information

BBB file opened: 01/01/1973Business started: 01/01/1902
Contact Information
Principal: Ms. Stephanie Voss (Sr. Project Specialist (C)Ms Carri Cater (Sr. Project Speciali)Mr. Kevin Markey (Sr. Project Manager)
Business Category

Department Stores

Products & Services

This company is a retail department store.

Alternate Business Names
J C Penney Co, JCP, Penney, J C Catalog, The Original Arizona Jeans Company, JC Penney, Penney, J C, Company, Inc.

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