This Business is not BBB Accredited
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J C Penney Company, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for J C Penney Company, Inc. include:
- Failure to respond to 10 complaints filed against business.
- 33 complaints filed against business that were not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||219|
|Billing / Collection Issues||35|
|Guarantee / Warranty Issues||35|
|Problems with Product / Service||454|
|Total Closed Complaints||818|
Additional Complaint Information
Complaints are regarding service and delivery issues. Specifically, customers allege receiving wrong items when placing online orders.
Customer Reviews Summary Read customer reviews
12 Customer Reviews Customer Reviews on J C Penney Company, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12 Customer Reviews|
Contact InformationPrincipal: Ms Carri Cater (Sr. Project Specialist)Mr. Kevin Markey (Sr. Project Manager)
Products & Services
This company is a retail department store.